Supervisor II - Earthmoving

Thompson Tractor Company, Inc.
United States, Alabama, Birmingham
Oct 28, 2025
Description The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Coach and direct Service Department employees Monitor, improve, and maintain Technician performance Ensure proper planning of jobs, quoting, parts availability, and manpower Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtown with accurate and efficient job planning and repairs Effectively communicate with company personnel Assign jobs to shop technicians and dispatch field service technicians Qualifications Behaviors Leader - Inspires teammates to follow them Education High School or Equivalent (required) Experience Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required) Skills Microsoft Office (required) Computer (required) Problem Solving (required) Verbal Communication (required) Results Oriented (required) Technical (required) Collaboration (required) Written Communication (required) Strategic Thinking (required) Relationship Building (required) Leadership (required) Mechanical (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.