Residential Services Specialist (ADMIN OFCR 2)

The Residential Services Specialist is responsible for key operational service functions for the Business Operations and Services (BOS) unit of Student Housing and Dining Services (SHDS). Acts as the Public Private Partnership (P3) Apartment Liaison and administers multiple ground lease and master lease agreements, ensuring compliance and providing critical approvals on contractual obligations for P3 apartment complexes on both the Davis and Sacramento campuses. Acts on behalf of the department and University to manage the 10-year master lease of 103 beds (49 units) within the Anova Aggie Square complex, supporting students, staff, and affiliates that study and work at Aggie Square and UC Davis Health campus in Sacramento. Performs complex data analysis, including rent setting calculations and market research to ensure compliance with contractual requirements across P3 properties. Maintains occupancy, cultivates strategic relationships with academic units, and researches and analyzes the unique UC Davis student housing market across both campuses. Executes the leasing process to ensure full occupancy, including compliance with eligibility requirements and University policies, maintaining applicant interest lists and waitlists, facilitating assignments and transfers, and coordinating apartment turnover with P3 and campus partners. Establishes and fosters relationships and executes Memorandums of Understanding (MOU)'s with academic units at both campuses, including School of Medicine, School of Nursing, Veterinary Medicine, Graduate Studies, Quarter in Aggie Square, and any future academic unit. Oversees collaboration with UC Davis campus providing custodial, parking and other collective bargaining related services and creates agreements with UC Davis Health campus and Aggie Square leadership. Utilizes communication skills to develop and maintain strong working relationships with P3 owner/operator and Real Estate Services. Utilizing independent judgment, analyzes and resolves complex operational problems, financial discrepancies, and escalated customer service issues related to the P3 apartments. Leads complex project assignments, including implementing BOS service initiatives, reviewing and implementing changes to housing agreements to ensure legal compliance, managing specialized housing and campus relationships, implementing leasing and marketing strategies for meeting key institutional goals, and participating in the development of operational and service-driven procedures. Oversees delivery of front desk customer service from the main housing office reception area, including student staff recruitment, training, and scheduling. Manages high-level communication and documentation procedures for providing service and resolution to students, parents, administrators, and other guests. Facilitates and executes SHDS's participation in university-wide yield events, collaborating with Marketing and other departments to represent on-campus housing to current and prospective students.

Apply By Date: November 18, 2025

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Valid drivers license
• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in business administration, communications, education or related area and/or equivalent 4 years of experience/training
• 4 years experience working within apartment community or on campus housing program
• Experience with project management including establishing goals, workload priorities, and managing multiple complex projects simultaneously to meet deadlines.
• Experience performing high-level analytical work that includes analyzing complex information from various sources, conducting market and trend research, and using independent judgment to propose strategic recommendations and execute programmatic goals (e.g., developing new policies, MOUs, and Standard Operating Procedures).
• Experience utilizing exceptional written and verbal communication skills to interact clearly and professionally with individuals of varying backgrounds (students, staff, third-party affiliates), and to develop, negotiate, and execute formal agreements and presentations.
• Experience utilizing various software and database management tools (e.g., housing management systems, spreadsheets) to administer complex operations, prepare official documents, and maintain confidentiality and security of sensitive data (e.g., FERPA).

• Experience developing strategic partnerships with internal and external entities (e.g., P3 partners, academic units, Real Estate Services) to manage operations, resolve critical issues, and align program goals.

Preferred Qualifications

• Experience using StarRez Housing Management System
• Experience recruiting, supervising and evaluating student staff members.
• Experience administering and ensuring compliance with complex legal housing agreements.
• Knowledge of the business principles, practices, and trends of management, marketing, and student housing services to make effective judgments.

Key Responsibilities

• 45% - P3 Apartment Liaison
• 25% - Residential Services Project Management
• 15% - Staff Supervision
• 15% - Leasing Operations

Department Overview

Student Housing and Dining Services (SHDS) is a self-supporting auxiliary that provides housing and dining services to approximately 15,000 undergraduate, graduate, and students with families who live in on-campus residential facilities (university owner/managed and Public-Private-Partnerships), as well as providing residential, retail and catering dining services for the campus community. SHDS also provides student support and conference housing services to the campus and general community. For more information about SHDS visit our website at http://www.housing.ucdavis.edu.
The Business Operations and Services unit of Student Housing and Dining Services provides students and summer conference guests university home options through seamless operational processes and exemplary service. Over 15,000 student contracts and leases for family and graduate apartments, single undergraduate apartments, and residence hall rooms are managed, with an annual revenue budget of $140+ million dollars. Residence Halls are used to accommodate conference housing guests during the summer, to maximize income and provide extended stay opportunities for potential students and guests of UC Davis programs.

POSITION INFORMATION

• Salary or Pay Range: $28.16 - $48.47/hour (Department budgeted salary range: $28.16 - $37.21/hr. Commensurate with experience.)
• Salary Frequency: Bi-Weekly
• Salary Grade: 19
• UC Job Title: ADMIN OFCR 2
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Mon-Fri 8-5
• Location: Davis, CA
• Union Representation: No
• Benefits Eligible: yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

High quality and low-cost medical plans to choose from to fit your family's needs

• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks