Senior Project Manager

Tyler Technologies is seekinga full-time Senior Project Managerto complement our growing team in Columbia, SC.Our South Carolina location provides digital government solutions to South Carolina state, local, and judicial court entities. Our technology increases efficiency and reduces costs for governments and their constituents.

The Senior Project Manager will create full-scale project plans, oversee necessary communication documents, direct and manage projects from beginning to end, define project scope, goals, deliverables, and collaborate with the leadership team and stakeholders.

The Senior PM will work on payment, online form, website, and web application projects for state and local government entities in SC. You'll work on a mix of both small and large scope projects. The role's primary responsibility will be ensuring day-to-day project operations and managing and strengthening the relationship between Tyler South Carolina and our government partners. A successful PM is an adept multi-tasker who can juggle multiple priorities, provide outstanding service to our customers, work closely with team members and ensure that together, they achieve an outstanding outcome for our Customers.

Location

Columbia, South Carolina

Travel

0-5%

Responsibilities

• Project management of custom application development, payment processing integration, website development, and other online services.
• Coordinate and execute setup of multiple low-code solutions for small application development, personal assistants, and online forms generation
• Work within multiple possible methodologies, including Agile-based Scrum, Waterfall, or Hybrid
• Lead project teams and manage all activities across the project lifecycle (initiation, planning, execution, monitoring/controlling, and closing)
• Lead partner meetings to gather and finalize project business requirements, create user stories, and/or produce a prioritized/estimated product backlog
• Facilitate meetings for daily review/discussion, application demos, iteration work item planning, and retrospective discussion
• Manage schedule, scope, resources, quality, budget, risks, and issues
• Set and continually manage project expectations with team members and other stakeholders
• Collaborate with QA team members to define test plans and cases
• Collaborate with team members to plan deployment activities
• Help to determine project scope and create proposals based on scope of work, including project costs
• Establish and monitor project milestones and timelines based on agreed upon scope of work to deliver projects on time and within budget in a matrixed responsibility organization
• Lead project status meetings to disseminate information to internal and external partners as well as senior management
• Conduct training for partners
• Evaluate application change requests in conjunction with the change board and/or project stakeholders
• Track risks and issues, determine mitigations and resolution decisions and actions
• Monitor quality standards and mitigate issues
• Responsible for the accuracy, quality and integrity of all project documentation and internal/external communication
• Write project functional and technical specifications and user stories in conjunction with the appropriate team members
• Create functional user guides and produce other application documentation
• Assist with customer service support for state agencies, local government, and judicial courts

Qualifications

• Undergraduate degree or equivalent work experience
• 5+ years of direct work experience in a project management capacity, including all aspects of project initiation, planning, development execution, and delivery
• Excellent verbal and written communication skills with customers/partners, team members, and all levels of management, as well as highly proficient customer service skills
• Strong analytical and problem-solving skills
• Demonstrated strong organizational skills and ability to meet deadlines amid shifting priorities
• Strong leadership, organizational, prioritization, and interpersonal skills, combined with effective presentation skills
• Ability to define and present solutions to problems
• Self-motivated
• Ability and desire to thrive in a high-pressure, client-services entrepreneurial environment

Desired Skills and Experience:

• PMP Certification
• ITIL background
• Internet and e-commerce experience with a high-level understanding of technical environment and terminology
• Experience with performing quality assurance on software applications
• Experience with diverse project teams
• Experience training diverse groups
• Willing to relocate, as advancement opportunities may exist in multiple states

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.