Program Manager (III)

As a Program Manager, you drive multiple programs that extend beyond your immediate team and organization. You proactively identify, organize, and lead program activities and stakeholders to successfully deliver business, operational, and technical improvements. You scope, phase, and manage ambiguous cross-functional and cross-organizational challenges, including downstream change management, alongside your stakeholder team. You ensure alignment among senior cross-functional and cross-organizational stakeholders and bring advanced knowledge of your program domain.

Responsibilities include:

• Across multiple teams, independently define, drive, and own program charters that address scope, timeline, OKRs, resourcing, and risks/dependencies for moderately complex programs. Translate ambiguous program goals into clear and measurable objectives and milestones. Determine the appropriate level of program management for each initiative. Create project plans that break down projects into discrete phases aligned with stakeholder needs, including risks, dependencies, and proactive identification of program constraints.
• Independently determine program phasing and metrics to support continuous improvement, including resource stewardship. Optimize regular checkpoints and dashboard metrics and ensure stakeholders are aligned on rationale for program pivots.
• Design and deliver optimized program communication plans, including executive and key partner communications. Represent the program clearly and effectively across all touchpoints.
• Anticipate change management requirements and independently develop rollout plans for programs, including impact analysis. Drive pivots that require change management, monitor rollout progress, resolve misalignments, and define future change management needs.
• Build trusted relationships with senior program stakeholders to enable effective decision-making. Resolve prioritization misalignments and proactively manage program escalations.
• Determine and collect the data required to govern programs and drive stakeholder decision-making. Maintain project trackers and status reports. Identify and execute program tasks, proactively manage dependencies, and incorporate Product Excellence, Product Inclusion, and brand trust and reputation principles. Create automated processes to enhance velocity and monitoring. Define program governance structures by managing mitigations, postmortems, and escalation reports and driving effective program stakeholder meetings.

Minimum role qualifications include proficiency in:

• Portfolio Management (PgM/TPM)
• Team Management
• Continuous Improvement (PgM/TPM)
• Managing Organizational Change (PgM/TPM)
• Communications Management (PgM/TPM)
• Planning (PgM/TPM)
• Stakeholder Management (PgM/TPM)
• Execution and Governance (PgM/TPM)
• Technical Judgment (TPM)
• User Understanding and Empathy