Desktop Technician

Aquent is partnering with an innovative and dynamic company that is making a significant impact in its industry. This organization is committed to fostering a collaborative environment where cutting-edge technology meets exceptional user experience. They are seeking passionate individuals who are eager to contribute to a culture of continuous improvement and operational excellence, directly influencing the productivity and success of their teams.

We are looking for a dedicated and enthusiastic IT Support Analyst to join a pivotal team, playing a crucial role in ensuring seamless technological operations. This is an exciting opportunity to be at the forefront of supporting new initiatives and providing essential technical assistance to a diverse user base. You will be instrumental in maintaining high levels of user satisfaction and contributing directly to the efficiency and success of the organization's technology infrastructure. If you thrive in a fast-paced environment and are passionate about delivering top-tier technical support, this role offers the chance to make a tangible impact from day one, with the potential for a permanent position based on demonstrated skill and professionalism.

• This is a 100% onsite role, 3 days per week, at our client's NYC offices in SOHO and close to Grand Central Station
• Hours/Schedule: This contract is for a Tuesday-Thursday (24 hours per week) role. Possible requests to work on a Monday or Friday based on needs. Otherwise full onsite Tuesday-Thurs (8 hr per day).

**Your Impact:**

As an IT Support Analyst, you will be a key player in enhancing the end-user experience and optimizing IT service delivery. You will leverage your analytical skills to identify and remediate support trends, ensuring that all users, from executives to general staff, receive timely and effective technical assistance. Your contributions will directly support the company's operational continuity and strategic technology goals, fostering strong relationships across the organization.

**Key Responsibilities:**

* Provide comprehensive level 1 and 2 technical support for a diverse user base, including both operating systems and standard computing environments.

* Actively track, support, and resolve technical problems and service requests, meticulously documenting all resolutions.

* Proactively identify, analyze, and interpret both technical and business opportunities to enhance support processes.

* Perform installation, movement, addition, and changes for computing hardware, software, network peripherals, and conference room equipment.

* Champion the adoption of effective technical solutions and act as a change agent to communicate and implement new initiatives.

* Stay current with the latest system information, changes, and updates to ensure optimal support.

* Analyze problem trend reports to drive continuous improvement in support services.

* Deliver specialized support for mobile devices and audio-visual systems.

* Manage the secure disposal of computing equipment.

* Provide exceptional "white glove" support for executive-level meetings and VIP users.

**Must-Have Qualifications:**

* Minimum of 3+ years of experience providing comprehensive end-user support in an on-site capacity.

* Demonstrated experience supporting operating systems and computing hardware, including Apple devices (MacBook, iMac) and Microsoft Windows 11.

* Proficiency in supporting Microsoft 365 applications.

* Proven experience supporting conference room equipment and facilitating executive meetings.

* Exceptional communication skills, with the ability to interact effectively and provide assistance to executive leadership.

* Experience with mobile operating systems (iOS, Android).

* Advanced problem-solving skills and the ability to develop creative solutions.

* Desire to stay abreast of best practices and emerging technologies.

* Excellent interpersonal skills and a strong ability to learn and retain new information.

* This is an initial 3-month contract opportunity.

**Nice-to-Have Qualifications:**

* Strong customer service abilities with a proactive approach.

* Highly organized with meticulous attention to detail and the ability to prioritize workload effectively.

* Experience with physical computing equipment repair and maintenance.

* A collaborative team player with strong analytical capabilities.

* Outstanding business professional communication skills, both written and verbal.

* Familiarity with IT service management platforms.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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