ESC LOA Specialist

Are you passionate about guiding employees through critical moments in their careers while ensuring compliance and consistency? Spectrum seeks a Leave of Absence Specialist to oversee and enhance leave programs, tackle complex issues, and collaborate across the organization for optimal solutions. Your expertise will drive improvements, deliver actionable insights, and build a supportive environment for our teams. Make a difference by shaping processes that impact every employee's experience.

How You'll Make an Impact

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Administer leave programs and policies in accordance with applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.)
• Oversee all aspects of leave programs and vendors, including case management and administrative processes of the cases and claims
• Collaborate with workers' compensation claims adjuster, medical professionals and legal counsel to support return-to-work or restricted duty
• Serve as the subject matter expert for the leave programs in alignment and under the general direction and guidance of HR leadership
• Partner closely with HR on all escalated leave cases, accommodations and workers' compensation claims
• Meet regularly with HR to review claims' status and develop strategies for resolution
• Make recommendation to HR in support of the interactive ADA process and the individual assessment of each ADA accommodation request
• Act as a liaison between business stakeholders, employees and third party administration vendor
• Provide leadership in the integration and implementation of complex programs, services and/or initiatives within the Leaves team
• Provide consultation, direction and support to business units and HR as it relates to the Leave of Absence Program
• Proactively seek information to stay current on regulatory and industry changes
• Partner with Benefits Team on changes to Charter's policy and plan design to improve LOA program and the administration of the plans
• Ensure compliance with applicable government regulations
• Lead special projects, as needed
• Perform other related duties, as needed

What You'll Bring to Spectrum

Required Qualifications

Education

Bachelor's degree in HR or related field or equivalent experience

Experience

3+ years LOA and/or ADA experience in a large complex organization

Skills

• Ability to maintain confidentiality and adhere to the highest degree of professional standards
• Ability to work independently and work effectively in a team environment
• Ability to handle multiple projects and tasks and prioritize and organize effectively in a fast-paced environment
• Ability to work with time-sensitive issues and to be self-directed with minimal supervision
• Demonstrated attention to detail, analytical skills to compile and interpret data for reporting purposes, and presentation skills
• Ability to communicate verbally and in writing in a clear and straightforward manner
• Demonstrated computer skills, especially spreadsheets, databases and word processing (i.e. Microsoft Word, Excel, PowerPoint, and Outlook)
• Ability to work a flexible schedule including extended business hours, weekends and holidays
• Demonstrated focus on providing quality service to internal and external customers
• Working knowledge of leave administration, including FMLA and ADA
• Demonstrated knowledge of Employment Laws related to Leave of Absence
• Knowledge of FMLA, ADAAA, Benefit Administration, Corporate HR and enterprise business
• Ability to make independent decisions relating to daily operations
• Interpersonal skills necessary to interact effectively with employees at all levels of the organization
• Operate in a fast-paced environment with time-sensitive issues
• Handle multiple projects and tasks independently or as part of a team

Working Conditions

• Office environment
• Travel 10%
• Ability to work a flexible schedule, including extended business hours, weekends and holidays

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