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Job Description An EFT Processor l is responsible for processing all daily reports. This individual replies to e-mails on assigned days, processes incoming and outgoing mail, process responses to FISERV for disputes, completes work queues from CARE/Nautilus, and assists in completing thresh disputes. Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Process all incoming and outgoing Mail accurately adhering to all bank policies and procedures Ensures all daily reports are completed for movement of funds Chargebacks, Representments, and Customer Adjustments Completes daily work queues within CARE/Nautilus Ensure compliance with all established Federal Regulations for EFT transactions (Regulation E) Perform all operational support duties within the EFT Department Ensure all dispute responses from FISERV are attached properly to each dispute case Respond to E-mails on assigned days from Contact Center and Branches with exemplary customer service in the established timeframe Participate in job specific training Assist in processing Thresh Dispute Items Qualifications
Physical Demands
Stationary position, Constantly Traverse (Move About), Occasionally Position objects (one person), Rarely Position objects (with another), N/A Ascend/Descend (ladders, stairs, scaffolds, etc.), N/A Position self to stationary objects, Rarely Operate standard office equipment, Constantly Grasp, Rarely Repetitive Motions, Frequently Ability to observe, Constantly Communicate, Frequently Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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Northwest Bank
Oct 30, 2025