Field Technician

JOB SUMMARY

Entry Level Position with Training Provided. Under close supervision, perform installs, disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects.

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units.
• Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook).
• Adhere to TQA standards in accordance with company policy.
• Follow security procedures to prevent any unauthorized services.
• Integrate various company services (video, internet, telephone) with customer's equipment.
• Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network.
• Identify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field Engineering.
• Escalate unresolved customer issues to supervisor.
• Clean the premises of all debris and materials after the installation is complete.
• Educate customer on proper use of services and equipment, including channel lineups, and how to access online help.
• Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.
• Operate communications device in accordance with company policies.
• Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
• Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results.
• Adhere to industry specific, local, state and federal regulations, as applicable.
• Know, understand and follow company policy.
• Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
• Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
• Ability to accurately measure distances, using tapes or other measuring devices Ability to work with small components and wires to make cable connections
• Ability to use handheld communication devices and applications
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Ability to work outside for extended periods in any season and/or during inclement weather Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Ability to complete documentation accurately

Required Education

• High School Diploma or equivalent work experience
• Valid driver's license with satisfactory driving record within Company required standards

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Ability to use personal computer and software applications
• Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
• Experience with consumer education of products and services

WORKING CONDITIONS

• This position works face to face with customers
• Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
• Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
• Work outdoors in all kinds of weather and at all times of the day or night
• Work performed near power lines and electricity
• Work performed at various heights above ground on telephone/power poles
• Work and travel in inclement weather
• May be required to work an on-call rotation as the business needs dictate
• Occasionally required to work overtime as the business needs dictate
• Ability to work weekends or a second shift as the business needs dictate

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

• Ability to work while standing 50 - 70% of the time
• Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
• Ability to climb poles using gaffs, hooks and climbing belt as needed
• Ability to differentiate between different sizes and colors of wires
• Ability to make cable connections in tight spaces by bending, reaching, twisting
• Ability to perform job from high places (i.e. poles and roofs)