Director PDS, Program Performance

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

We are seeking an energetic, self-motivated person to join a progressive Financial Services Account responsible for reporting, analytics and processes that touch all aspects of the Retail Program. The role is critical to the success of the client relationship in driving performance management, process improvement and innovation through fact-based decision making. Using experience, the individual will uncover several perspectives on a problem or opportunity, determining any and all drivers towards or barriers to successful performance, and makes recommendations based on what is discovered.The selected candidate will be expected to provide superior client service.

Job Responsibilities

• Understanding of contract key performance indicator and reporting requirements and client expectations.

• Data modeling, analysis and compilation of quantitative data.

• Forecast/trending of performance data and risk management plans.

• Process mapping and efficiency analysis.

• Develop recommendations based on data interpretation and analysis to transform behaviors and techniques.

• Use of advanced statistical concepts to determine significant sources of variability.

• Provide subject matter expertise for all data related processes and analyses

• Draft and distribute reports weekly, monthly, quarterly, and annually

• Support program leadership planning and hands on management/oversight for multiple projects, including renovation, signage, security, decommission, ADA, and tenant improvement

RELATIONSHIP MANAGEMENT | CLIENT SERVICE

• Maintain strong working relationships with key clients in your discipline in order to serve as a positive reference for future business proposals.

• Communication skill - Ability to proactively and professionally communicate with internal and client contacts to ensure

• Support programs and initiatives and proactively identify opportunities for improving processes and deliverables and make PjM team aware of compliance with all applicable requirements.

• Drive and support all new and existing programs initiated nationally to meet customer needs.

• Maintain strong working relationships with Corporate Project Management on and off the Client Account.

Competencies

• Data Management - Ability to process large amounts of data in an organized manner.

• Comfort Around Higher Management - Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive.

• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

• Strong Communication - ability to convey complex concepts into language that can be widely accepted; can easily articulate ideas and logic behind all approaches

• Teamwork - Demonstrated ability to foster a strong team of professionals focused on delivering value to the client while working within the process requirements of the account and JLL.

• Project Management - Provide program level information to partners and stakeholders includingexternal design team providing test fits, regional AE partners, select general contractors, coordinating with non-construction partners for merchandising, technology, fixtures, furniture, branding and Project Managers.

Knowledge, Skills & Abilities

• Bachelor's degree in Finance, Information Technology, Architecture, Engineering, Project Management, business management, or related field required; construction management experience is a plus

• 4-6 years of work experience

• Technical Skills:

• • Advanced skill with Microsoft Office (Excel, Word, PPT) required. SharePoint experience a plus.

  • Strong experience working with relational databases and large data sets

  • Experience in evaluating and mapping work processes

  • Presenting data and recommendations to Sr Leadership

  • Experience with other data and statistical applications (PowerPivot, SSRS, Access, Sigma Excel, Power BI)

HOURS | TRAVEL

• Flexibility with work hours

• Travel, as needed.

LOCATION

• Within the US

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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