Customer Services Representative

Are you a Customer Services Representative looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in sales or customer service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite for our client in Irving, TX. Interested?

Here's what you'd do:

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes, and dispatches after-hour calls for service.
• Provides outstanding customer service by receiving calls from customers who need service or information regarding their accounts.
• Generates service tickets within the service database on customer requests for service.
• Monitors, supports, and troubleshoots alarm systems.
• Acknowledges alarm received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs call into the system activity report.
• After hours only, contacts and dispatches on-call service technicians.
• Generates statistical or investigative reports for management.
• Dispatch appropriate authorities upon receipt of alarm signals.
• Continuously monitor alarm signal queue
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers and agencies.
• Manage the length of calls.
• Attend monthly training sessions.
• Review and critique recorded conversations for the purposes of improving customer interaction skills

Here's what you'll get:

Pay: $ 15.00 - $ 18.00 /hr

Hours: 40 hrs / Week (3^rd shift)

Length: Temporary (12 months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Required Skills:

• High School Diploma or GED.
• Minimum 1 year of experience in sales or customer service.

Preferred Skills:

• Associate Degree
• Any certified training or knowledge of Access Control, Fire, and Burglary systems.
• Prior security call center experience.
• ACD knowledge is helpful.
• Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.
• Promote good listening skills.
• Familiar with emergency procedures.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.