Customer Service Supervisor

As the successful candidate, you will -

Modern Aviation is a leading Fixed Base Operator (FBO) serving private aviation clients. The Customer Service Supervisor supervises on-duty Customer Service Representatives. He/she is responsible for ensuring every guest receives exceptional care from arrival to departure. This role requires professionalism, composure under pressure, and a commitment to excellence in every interaction.

You are excited about this opportunity because you will -

• Monitor performance of the customer service representatives and implement performance improvement plans when necessary
• Review daily invoices for accuracy
• Answer customers' queries, questions and resolve issues, as necessary
• Build and establish customer relationships with local service providers such as hotels, rental car, companies, restaurants etc.
• Provide training and assistance to newly hired customer service representatives and other personnel
• Cover potential call out shifts at the front desk
• Maintain stock information, materials, and amenities in the lobby area
• Serve as a primary source of information for all customer service representatives
• Update the weekly fuel price and notify customers via email
• Assist the Customer Service Manager with talent acquisition
• Write and maintain customer service shift schedule for proper coverage at the customer service desk
• Assist General Manager and Customer Service Manager with sales functions
• Coordinate aircraft services such as fuel and hangar storage
• Arrange services for clients such as hotel booking, catering, and ground transportation
• Process customer invoices
• Perform other duties as they may be assigned by management

You will bring with you -

• High school diploma or equivalent
• Leadership experience

• Previous customer service experience
• Strong verbal and written communication skills
• Intermediate to advanced computer knowledge
• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
• Reliable multitasking skills
• Valid driver's license
• Must be 18 years of age
• Basic knowledge of aircraft types preferred
• Minimum of 1 year of aviation experience preferred

What can you expect the working conditions and physical demands for this role -

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, and printers.
• This position requires various tasks performed in all types of weather conditions.
• Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions.
• While performing the duties of this job, the employee may be exposed to moving mechanical parts.
• The employee may be exposed to wet and/or humid conditions including extreme heat and cold.
• The noise level in the work environment is occasionally loud.
• May be required to work nights, weekends, and holidays.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment - Please click the link below to complete the Assessment. *This step is required.

https://assessment.predictiveindex.com/bo/804D/CustomerServiceSupervisor_Aug2025_155241

Modern Aviation Pay Range -

$24-$25/hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other law.

Benefits Provided -

Modern Aviation offers a comprehensive benefit package including:

Equal Employment Opportunity -

It is Modern Aviation's policy to seek and employ qualified persons, in all jobs, in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.

Modern Aviation is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans