Customer Engagement Specialist

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Customer Engagement associate will work closely with various departments, including operations, marketing, sales, and engineering, to ensure a seamless and positive customer experience. The successful candidate will have excellent communication and interpersonal skills, a strategic mindset, and a passion for improving customer relationships. This is a role that will directly impact our company's growth and success by fostering long-term customer loyalty and advocacy.

Responsibilities include(s) but are not limited to:

• Analyze customer feedback and data to identify trends and insights.

• Collaborate with marketing, sales, and customer service teams.

• Create and manage customer loyalty programs.

• Monitor and report on the effectiveness of engagement initiatives.

• Develop and maintain customer personas.

• Conduct regular customer satisfaction surveys.

• Identify opportunities for improving the customer experience.

• Manage customer communication channels.

• Organize customer events and webinars.

• Develop content for customer engagement activities.

• Handle customer complaints and issues promptly.

• Track and analyze customer engagement metrics.

• Work with product teams to incorporate customer feedback

• Develop strategies to re-engage inactive customers.

You will be required to:

• Plan, organize, and initiate new processes and manage and/or update these processes

• Develop business cases for new products and solutions

• Collaborate with partners internally and externally to find mutually beneficial solutions

• Take ownership of issues and drive resolution

• Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales.

#LI-JM2

Target Base Salary Range: $86,500 - $173,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Bachelor's or Master's degree in Business, Engineering, or an allied discipline.

• Must be a U.S. citizen, permanent resident, or an MS student with work authorization (F1 Visa on CPT accepted only for Masters-level students).

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.