Policy and Procedure Writer

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Presbyterian is seeking a Policy & Procedure Writer that will collaborate with departments to maintain the policy management process including assistance with authoring and updating policies, procedures, processes, job aids, work instructions, and both hard copy and digital forms. Serves to support the PHS Policy and Procedure Approval Committee, and as a liaison between PHS departments and Regulatory Assurance/Legal and Compliance departments to ensure regulatory compliance of PHS policies. Provides action-oriented reporting/scorecard on policies and procedures for various PHS leadership committees and produces the materials for the PHS Policy and Procedure Approval Committee. Monitors and partners with departments to ensure adherence to PHS process writing standards while maintaining alignment to process workflows when applicable. Maintains the library of policy and procedure tools and templates via the policy management platform.

Some key responsibilities include:

• Partners with PHS departments to analyze, write, and update PHS-wide procedures, processes, policies, process flows, job aids, work instruction.

• Set up documents of all types for electronic publishing. Convert files from hard copy to different kinds of publication formats and establish navigation for same.

• Develop and produce the materials (packets) for the PHS Policy and Procedure Committee, including scorecard, agenda, and supporting P&Ps.

• Establish, implement, and execute training to PHS departments on level 4 documentation best practices and standards.

• Maintains the library of P&P tools and templates.

• Interview subject matter experts, supervisors, managers, and directors for information in the development of level 4 documentation.

Qualifications:

• Bachelors degree in Communications/Business/Professional Writing or related field and two (2) to five (5) years technical writing experience including editing.

• Superior writing and analytical skills, plus a background in supporting and writing policies, procedures, job aids, and work instructions.

• Strong organizational skills, ability to function under stress and deadlines, and ability to work efficiently in a team environment while supporting various departments.

• Requires intermediate to advanced skills in the following software products or similar products: MS Office Suite of products, Electronic mail, Internet navigation, Acrobat for electronic publishing, and Visio.

• Able to interview personnel, analyze various types of written material, and consolidate the information into an organized, understandable format.

• Ability to partner with internal regulatory units to understand regulation and ensure policy reflects adherence to that regulation

• Education Essential: Bachelor Degree

• Education specialization Essential: Communication

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in ourPromise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.