Account Manager

Account Manager (Direct Hire) - Hamilton, OH

Salary: $50,000-$75,000

Schedule: Monday-Friday | 8 AM - 5 PM

Staffmark is hiring a Direct Hire Account Manager to join a fast-growing fulfillment and logistics operation in Hamilton, OH. If you're a customer-focused problem solver with experience in account management or supply chain operations, this is an excellent opportunity to advance your career in a supportive, high-performing environment.

Qualifications

• Education: Bachelor's degree in Business, Supply Chain, Logistics, or related field (preferred).
• Experience: 2-5 years in account management, customer service, logistics, or fulfillment.
• Technical Skills:
  
  
  
  • Proficiency with WMS or inventory management systems
  • Strong analytical and problem-solving abilities
  • Ability to manage multiple accounts in a fast-paced operation
  
  
  
  
• Soft Skills:
  
  
  
  • Excellent communication and relationship-building skills
  • High attention to detail and strong organizational abilities
  • Adaptability and commitment to delivering exceptional client service
  
  
  
  
• Certifications: APICS, CSCMP, or similar certifications are a plus.

Position Summary

The Account Manager serves as the primary contact for assigned clients-ensuring clear communication, operational accuracy, and top-tier service delivery. You will build trusted client relationships, resolve issues quickly, monitor performance, and partner closely with warehouse and logistics teams to drive efficiency and customer satisfaction.

Key Responsibilities

• Client Relationship Management: Build and maintain strong partnerships through proactive communication and tailored support.
• Issue Resolution: Address delays, discrepancies, and service concerns with timely, effective solutions.
• Performance Monitoring: Track KPIs such as order accuracy, fulfillment speed, and customer satisfaction.
• Process Optimization: Collaborate with warehouse teams to improve workflows, reduce costs, and enhance service.
• Client Onboarding: Guide new customers through onboarding, training, and system adoption.
• Data Analysis & Reporting: Analyze client data to forecast demand and identify opportunities for improvement.
• Cross-Functional Coordination: Work with logistics, warehouse, and sales teams to align operations with client needs.
• Contract & Pricing Support: Assist with pricing reviews, contract compliance, and service-level adherence.

Employee Benefits

Offered by our client

• Medical & Dental Insurance
• 401(k) Program
• Paid Vacation

Full benefits package provided upon hire.

Ready to take the next step in your career? Click "Apply Now" to submit your resume. A recruiter will connect with you soon to answer questions and help you get started. Staffmark is committed to matching the right people with the right opportunities-we look forward to meeting you!

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