Senior Lifecycle Business Process Manager

Adobe's Lifecycle Marketing team is passionate about delivering high-impact marketing programs to our users. We strive to drive long-term growth for Adobe through innovative, impactful, and scalable marketing programs. We are seeking a Business Process Manager who combines strong project management execution with skills to design, document, and scale processes as work becomes repeatable!

In this highly visible role, you will independently lead initiatives, translate ambiguous problems into structured solutions, drive execution end-to-end, introduce new technology into workflows, and institutionalize improvements across new and existing processes.

This position demands exceptional project management rigor and process optimization expertise to coordinate delivery across teams, regions, and technologies, ensuring consistent execution while maintaining speed, quality, and scale!

• Independently own large business operations and process initiatives end-to-end, from intake and prioritization through execution, rollout, and retrospective
• Define project scope, success criteria, timelines, dependencies, risks, and communication plans; proactively identify risks and tradeoffs with clear recommendations to ensure timely delivery
• Review end-to-end Email Lifecycle Marketing workflows to detect inefficiencies, bottlenecks, and recurring patterns, transforming repetitive activities into standardized, scalable processes that boost speed, quality, and predictability
• Build and own a multi-quarter process optimization roadmap aligned to business priorities, including operating models, workflows, SOPs, templates, and playbooks that scale across teams and regions
• Pilot and validate new processes before scaling globally while accounting for regional needs, balancing speed with structure, and drive adoption through clear documentation, training, and partner engagement
• Establish measurement frameworks to track adoption, usage, and efficiency gains, ensuring new technologies are supported by clear processes that enable consistent execution
• Act as a trusted operational advisor and subject-matter expert for Lifecycle Marketing end execution. Drive accountability across cross-functional partners. Use Workfront and M365 to improve visibility, alignment, and execution consistency.

• Strong background in project management and business operations, with demonstrated end-to-end ownership of initiatives with minimal direction
• Demonstrated handson experience managing projects in enterprise work management tools (e.g., Adobe Workfront), including schedules, dependencies, milestones, and status reporting. Ability to operationalize repeatable work through scalable project structures (templates, milestone paths, and intake workflows).
• Demonstrated ability to influence in a matrixed organization
• Experience in email or performance marketing, with a focus on business operations, personalization, and experimentation. Great understanding of end-to-end email marketing execution (creative, audience, QA, deployment)
• Advanced proficiency in Workfront (certification a plus) and M365 tools
• Working knowledge of process improvement methodologies (Lean, Six Sigma, SAFe, Kaizen)
• Proven experience, MBA or BA/BS degree

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.