SUPPORT SERVICES COORD

JOB/BID ANNOUNCEMENT

Support Services Coordinator

Department of Family and Support Services

Children Services

Number of Positions: 5

(additional vacancies possible pending budget approval)

Starting Salary: $73,140

New hires are paid the starting rate. Current employees' pay is determined by their job title and years of service

Applications for this position will be accepted until 11:59pm CDT on 1/06/2026

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNITS 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: To bid on this position, APPLY ON THE BID SITE and:

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit, upload your resume, and complete the application

The Support Service Coordinator in the Quality Unit of the Children Services Division will be responsible for program development, support, and quality improvement programs for sub-recipients and partner sites, addressing any complex and technical support needs. Support Service Coordinator will manage professional development and training, registration, and approval process provided by our support service contractors for DFSS-CSD delegate agencies.

The Support Services Coordinator in Data is responsible for supporting data management, compliance monitoring, and reporting to ensure high-quality service delivery for early childhood programs. This position plays a key role in maintaining data integrity, analyzing program performance, and assisting with system improvements to support CEL programs mission of serving children and families.

Essential Duties:

• Conducts regular monitoring assessments of delegate agencies, partners and contractors to evaluate their performance in various program areas (e.g., education, health and nutrition, family engagement and involvement, and program management) on an established schedule

• Conducts site visits to review and assess programs using monitoring tools that reflects the performance standards of the division's programs and funding streams

• Prepares reports documenting site visits, identifying agencies' performance levels, areas of deficiency, and their need for technical assistance and training

• Provides on-site technical assistance, guidance, and support to delegate agencies, partners and contractors to correct and assist staff with developing integrated improvement plans

• Conducts follow-up evaluations to assess progress on improvement plans

• Serves as a resource person to delegate agencies, partners and contractors in the various program areas (e.g., education, health and nutrition, family engagement and involvement, and program management) as part of an integrated program operations team

• Assists with the development and implementation of training workshops for delegate agencies', partners' and contractor staff and parents to ensure they are knowledgeable about program requirements, policies, and procedures

• Maintains computerized records to document work activities (e.g., delegate agency compliance reporting, site and enrollment assessments, training sessions)

• Updates the child and family tracking system as required

• Identifies educational and community resources to render services to children and families

• Works collaboratively as a team member in assessing and enhancing the educational and social service programs provided by delegate agencies

• Assists in other duties related to the overall mission of the division

NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

Address: 1615 W. Chicago Ave, Chicago, IL 60622

Hours: Monday- Friday, 9:00 am to 5:00 pm

THIS POSITION IS IN THE CAREER SERVICE

Minimum Qualifications

* Graduation from an accredited college or university with a Bachelor's degree in Early Childhood Education, Education, Social Sciences, or a directly related field, plus two (2) years of work experience in education or social service

Should the above criteria not be fulfilled, the following options are acceptable:

* Six (6) years of work experience in education or social service OR

* Graduation from an accredited college with an Associate's degree in Early Childhood, Education, Social Sciences or a directly related field, plus four (4) years of work experience in education or social service OR

* Graduation from an accredited college or university with a Master's degree or higher in Early Childhood, Education, Social Sciences or a directly related field, plus one (1) year of work experience in education or social service

Selection Criteria

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview process will be selected.

For information about City of Chicago employee benefits, please click here

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Application Evaluation: Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

Commitment to Diversity: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes, please click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor