Pharmacy Technician II - Outpatient Pharmacy Call Center

We are here for life's journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary

The Outpatient Pharmacy Call Center Pharmacy Technician II serves as the primary point of contact for patients seeking assistance with prescription refills, medication overrides, insurance inquiries, and general pharmacy-related questions. Staff in this role are responsible for:

• Answering inbound calls from patients, caregivers, and healthcare providers in a timely and professional manner.
• Providing accurate information regarding prescription status, refill requests, and medication availability.
• Coordinating with pharmacists and clinical staff to resolve patient concerns, including urgent medication needs.
• Documenting patient interactions in accordance with regulatory and organizational standards.
• Ensuring compliance with HIPAA and other privacy regulations while handling sensitive patient information.
• Delivering excellent customer service by addressing patient concerns with empathy and efficiency.

This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Team members play a critical role in supporting patient care by ensuring timely access to medications and maintaining a positive patient experience.

Essential Functions:

• Fills and delivers/dispenses medications under the supervision of a licensed pharmacist. Performs introductory technical tasks in specialty areas such as medication histories, sterile and non-sterile preparation, payer adjudication, call center, clinical pharmacy support, inventory management including controlled substance handling and accountability, and repackaging. Uses appropriate systems for processing of patient information. (50%)

• Triages and escalates any questions or issues outside the pharmacy technician scope of practice to the staff pharmacist or supervisor as needed. (30%)

• Ensures adequate supplies are available for continuous patient care. Operates pharmacy equipment appropriately. (20%)

Education:

• High School Diploma or GED Required and

• Post High School Diploma or Certificate Program completion of a pharmacy technician training program, preferred

Work Experience:

• 1-3 years At least one year of pharmacy technician in a healthcare or retail setting Required

Licenses:

• CPHT-Certified Pharmacy Technician - PTCB - Pharmacy Technician Certification Board Required and

• PHAT-Licensed Pharmacy Technician - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities:

• Ability to work as a team member

• Attention to detail

• Knowledge of basic pharmacy practices and procedures

• Mathematical computation skills

• Organization and communication skills

• Good typing, keyboarding and proofreading skills

• Ability to work independently within pharmacy scope of practice

• Knowledge of prescription processing and third-party billing, if applicable

• Proficiency with Microsoft Office, preferred

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.