Client Success Manager Senior

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Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the role:
As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

The ideal candidate will:

• Have Payments Network experience

• Resolve complex issues requiring in-depth knowledge and skills

• Exercise judgment in decision making, determine approach, methods and procedures to use on new assignments.

• May coordinate and guide the work of others

• Be assigned to the most highly visible, sensitive and critical clients

• Have proven ability to identify and facilitate commercial opportunities

• Recommend and participate in CS improvement initiatives

Please note: this is a full-time role with a required hybrid schedule in the location posted.

Current and/or future sponsorships are not available for this role.

What you will be doing:
* Ensure a positive and consistent relationship for one or more assigned clients
* Serve as primary point of contact to support problem resolution and ensure client retention
* Develop strong working relationships with assigned clients and FIS resources
* Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

What you will need:
* The ability to establish and maintain effective working relationships, both internally as well as externally
* Organizational and time management skills
* Broad knowledge of FIS products and related services
* A strong aptitude to analyze and solve problems
* At least 5-10 years of banking / financial industry experience

What we offer you:
At FIS, we are as committed to growing our employees' careers as our own business. We offer:
* Opportunities to innovate in fintech
* Inclusive and diverse team atmosphere
* Professional and personal development
* Resources to contribute to your community
* Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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