ACH Services Team Lead

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

SUMMARY

The ACH Services Team Lead is a pivotal role within the ACH Department, responsible for overseeing daily tasks and ensuring adherence to departmental service levels. Leveraging extensive experience, the ACH Services Team Lead assists in the development and maintenance of procedures, projects, testing, and training. This role also serves as a backup for all functions related to the ACH Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoots and resolve incidents affecting ACH processes through collaborations within the ACH team and internal departments.
• Ensures that all originated and received ACH files have been processed through applicable bank systems within established and expected timeframes.
• Offers technical and operational support to address customer and associate inquires or issues related to the ACH Department.
• Maintains accurate reporting of department information and provides documentation for certifications, audits, and reporting.
• Troubleshoots and remediates operational issues through partnerships with Client Services and/or Product Management teams.
• Performs workflow management functions as assigned by the ACH Supervisor. Manages time-sensitive workflows related to ACH processing.
• Completes assigned projects/tasks in accordance with procedures and established deadlines.
• Contributes to process improvements, operational efficiency efforts, and automation of department processes, including the implementation of new technologies.
• Assists in the creation, review, and certification of department procedures.
• Provides backup, training, and support for all ACH Department functions.
• Educates customers and/or bank associates on NACHA Rule requirements and addresses NACHA Rule violations promptly.
• Ensures outstanding differences in all general ledger and accounting entries are cleared within established timeframes.
• Complies with, and stays abreast of, all policies and procedures, federal and state laws applicable to the job.
• Provide, present, and promote the Citizens Experience to all external and internal customers.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities. This job may have team lead responsibilities in accordance with the organization's policies and applicable laws in the absence of the department manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or 2 - 4 years' related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to apply basic math concepts to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals using a PC or calculator.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER & SOFTWARE SKILLS

To perform this job successfully, an individual should have knowledge of PIQs, Q2 Online Banking, Navigator, Director, Word, Excel, Fedline Advantage, EDI, Data Warehouse.

CERTIFICATES, LICENSES, REGISTRATIONS

Certification as an AAP or NCP is beneficial but not required.

OTHER SKILLS and ABILITIES

• Ability to work well under pressure in a fast-paced environment
• Ability to engage, guide and teach others
• Strong attention to detail and organizational skills
• Ability to prioritize and multi-task
• Excellent customer service and verbal communication skills
• Excellent written communication skills
• Maintains ongoing ACH Training for continued and advanced knowledge of NACHA Rules and Changes.
• Develops and remains current with ACH rules through ongoing education and self-learning.
• Some flexibility and schedule modifications may be required to accommodate ACH file processing and department support when needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; and use hands and fingers to handle or feel. The associate is occasionally required to reach with hands and arms, and stoop, kneel, crouch or crawl. The associate is regularly required to operate a computer keyboard, mouse, calculator and telephone and reach with hands and arms. The associate must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is usually moderate.

Salary Range:$26.52 To $36.47 Hourly

40 hours per week