Director Hospitality - Monmouth Crossing

Monmouth Crossing is an award-winning assisted living facility that offers residents the comforts and privacy of home without the responsibilities. This vibrant senior living community has the perfect balance of independence and support. Our residents enjoy an engaging lifestyle, companionship, and the security of knowing that help is available around the clock if needed. For the past seven years, Monmouth Crossing has earned advanced standing distinction from the New Jersey Department of Health and Senior Services and the Health Care Association of New Jersey. Earning Advanced Standing distinction means that Monmouth Crossing meets or exceeds quality benchmarks, such as ongoing employee training! Monmouth Crossing has also earned the Assisted Living Best Practice Award from the New Jersey Department of Health and Senior Services three times. Last but certainly not least, our resident and family satisfaction scores consistently rank in the top 5 percent nationally according to Holleran scores.

We believe happiness at work starts with the facility and culture, which is why we are so proud of Monmouth Crossing- an award-winning Assisted Living Community located in historic Freehold, New Jersey. Our facility really is second to none with serene outdoor patio areas and beautiful gardens, and we've topped it off with a warm and welcoming company culture, where your team feels more like family.

Monmouth Crossing has an employment opportunity available for Diretor of Hospitality. Work independently and efficiently to present Monmouth Crossing to prospective residents and their families; to promote sales in order to achievecensus goals. Act as a liaison between residents, families and staff to promote exceptional customer service. Increase professional referral base.

Maintains a professional manner in attitude and dress while representing and presenting the community.
• Give professional, well-planned presentations to potential residents and families using independent judgment to financially and medically qualify each applicant.
• Utilizes every contact to build relations with prospective residents.
• Assumes responsibilities for follow-up and continuity of relationship with all assigned and self-initiated leads on a timely basis to secure appointments and sales.
• Work to develop contacts and build a referral network.
• Complete computer entries to the Reps leads program and update inquiry information on a timely basis.
• Acts diligently and is resourceful and persistent in the development and nurturing of marketing leads, counsel applicants on the applicationprocedure and completion of necessary forms, and the closing of apartment and cottage home sales.
• Make contacts with qualified prospective residents/families and set appointments. Director of Hospitality will be responsible for taking a minimumof 2 deposits for each calendar month.
• Works independently to determine appropriate closing strategy/technique to close sales.
• Utilize public relations skills to market Monmouth Crossing on an ongoing basis to include planning and organizing on site marketing events andcommunity outreach.
• Promotes and maintains friendly, collaborative, good working relationships and communications with applicants, future residents, co-workers,Board members and corporate representatives.
• Organize and facilitate monthly family council and family support groups to include arranging guest speakers, topics of interest, and invitations.
• Provide direct supervision and oversight of reception area to promote a positive image of Monmouth Crossing.
• Act as a liaison between residents, families and Monmouth Crossing Administrator to communicate information and problem solve.
• Attend weekly department head meeting to communicate census objectives and apartment availability to other members of the managementteam.

• Bachelor's Degree required
• Minimum 3 years of management experience preferred
• CALA license preferred
• Dementia Capable Care Specialist Certification required within 60 days of hire

CentraState Healthcare System, in partnership with Atlantic Health System, is a fully accredited, not-for-profit, community-based health system dedicated to providing comprehensive health services in central New Jersey. Beyond offering a wide range of advanced diagnostic and treatment options, CentraState is committed to being a valuable health partner, focusing on disease prevention, promoting healthy behaviors, and helping individuals of all ages live well.

Located in Freehold, CentraState includes a 284-bed acute-care hospital, a dynamic health and wellness campus, two award-winning senior living communities, a charitable foundation, and convenient satellite health pavilions. These pavilions offer primary care, specialty physician practices, and access to outpatient services such as lab work and physical therapy.

CentraState is proud to be among the less than two percent of hospitals nationwide to earn Magnet designation for nursing excellence five times. Additionally, it has been recognized as a Great Place to Work-Certified Company by Great Place to Work for four consecutive years.

Joining CentraState means becoming part of a pioneering healthcare facility committed to high-quality, patient-focused care. We invite you to make a difference in our community and advance your career with us. We support our employees with work/life balance initiatives, tuition assistance, career advancement opportunities, and more.

Discover why our employees love their jobs and being part of the CentraState family!

CentraState Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members.

What We Offer:

• Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan with employer match
• 401(a) Retirement Plan with employer contribution
• PTO
• Tuition Reimbursement
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Coverage, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

Compensation Range: $58,500 - $99,450 annually

The compensation above reflects the established range from CentraState Healthcare System (CSHS) for this position at the time the job was posted. CSHS considers many factors to determine compensation, including education, experience, skills, licenses, certification, and training. As such, team member compensation may fall outside this range.

Additionally, the compensation range reflects base salary and does not include extra shift rates or incentives tied to quality, productivity, etc., as applicable.

The benefits outlined also reflect CSHS' policy at the time of posting. Benefits as are made available to other similarly situated team members of CSHS, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. CSHS may modify its benefits plans or programs at any time.

CSHS is proud to comply with all pay equity and pay transparency laws.