Clerical Assistant 3 - Bureau of Driver Licensing

The Department of Transportation, Bureau of Driver Licensing is currently seeking to fill the position of Clerical Assistant 3, a role that plays a crucial part in facilitating effective communication between team members and the unit's supervisor and manager. This position involves managing the workflow within the unit, ensuring that tasks are appropriately assigned and distributed among staff as needed. Additionally, the Clerical Assistant 3 will be responsible for the training and development of all employees under the supervision of the unit leader, fostering a collaborative and efficient work environment. If you are interested in contributing to our team and enhancing operational effectiveness, we encourage you to apply now!

In this position, you will serve as the primary communication link between team members and the unit supervisor and manager. Your responsibilities will include managing workflow, assigning tasks as necessary, and overseeing the training of all employees under the unit supervisor's guidance. Additionally, you will handle the processing of Ignition Interlock Limited License (IILL) petitions, as well as manage cases for customers facing suspension, revocation, disqualification, or cancellation of their driving privileges, all while ensuring compliance with the requirements set forth by the Commonwealth of Pennsylvania Vehicle Code (Title 75).

You will be tasked with ensuring that customers receive proper notifications regarding the return of products and correspondence, in accordance with the regulations of the Commonwealth of Pennsylvania Vehicle Code (Title 75). This role requires you to exercise independent judgment to assess eligibility for an IILL by reviewing both the petition and the customer's driving record. If a customer is deemed eligible, you will proceed with processing their petition; conversely, if they are ineligible, you will be responsible for denying the petition. Furthermore, you will perform data entry for IILL petitions and other restoration-related work received by the unit, updating Pennsylvania driver records by processing various forms, statements, and documents submitted by customers whose driving privileges have been suspended, revoked, canceled, or disqualified.

Maintaining an accurate log of all incoming work is essential, as you will need to ensure that mail work is logged into the unit and distributed to staff in the appropriate WID sequence for processing. All other types of work will be allocated based on established protocols, ensuring that the workflow remains efficient and organized.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 75hours bi-weekly
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.