Patient Care Coordinator - Per Diem

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator - Per Diem employs excellent customer service skills and is responsible for frequent communication with the facility based clinical team members and payor sources in partnership to deliver effective facility and patient bed management.

The Patient Care Coordinator ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Care Coordinator is ultimately responsible for Admits, Transfers and Discharges meeting critical performance standards for timeliness.

This position is a remote, Per Diem position and will work on an as needed basis. Employees are required to have flexibility to work any of our shift schedules during our 24/7 hours. This can include Holidays, Weekends, Dayshifts, nightshifts, overnights, Mid-shifts.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Under the guidance and direction of the centralized patient access unit leadership and sensitive to the employee work life balance, will work a predefined schedule to support the operational and facility-based needs of twenty-four (24) seven (7) days a week operation. As patients require admissions, Transfers and or Discharges at the facility location. With the understanding of teamwork and support that may require modification to meet those needs
• Supports clinical bed management duties by ensuring system updates have been made in required IT systems for Admits, Transfers and Discharges, meeting 5-minute performance standards
• Corrects registration edits and demographic updates as required when changing patient status
• Conduct Insurance Eligibility / Benefit Verification via web-based tools and as necessary by phone
• Supports registration activities by printing necessary documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient
• Provides fax, phone, or electronic notification to payers of patient admissions and upgrades
• Identifies issues in need of escalation to corporate Financial Clearance staff and / or facility financial specialists (i.e., Financial Clearance and / or Financial Counseling staff)
• Maintains up-to-date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
• Communicates with the facility or providers when necessary to clarify or obtain additional patient information
• When necessary, escalate accounts to appropriate facility Patient Registration leadership staff
• Comply with HIPPA, PHI and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 6+ months of experience verifying medical insurance
• 6+ months of patient access (patient registration) experience working within a hospital, physician office, healthcare insurance company or other healthcare revenue cycle-related setting
• Intermediate level of proficiency to navigate a PC (open applications, send/receive emails, conduct data entry, etc.)
• Intermediate level of proficiency with Microsoft Outlook (ability to create, edit, save, and send), Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (ability to create, edit, save, and send spreadsheets)
• Ability to work varied shifts, Holidays, Weekends, Dayshifts, nightshifts, overnights, Mid-shifts
• Ability to complete two weeks of system training - Tuesday - Friday 8 AM - 4:30 PM AZ Time
• Must be 18 years of age OR older

Preferred Qualifications:

• 6+ months of exceptional problem-solving experience within a healthcare facility or health insurance setting
• Working knowledge of medical terminology

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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