Printer Management Team Senior Analyst

City/State

Work Shift

Overview:

Sentara is seeking a Senior Analyst to join the Printer Management Team. This role is responsible for the day-to-day support, optimization, and maintenance of Sentara's enterprise copy, print, and fax solutions across the organization.

This is a hybrid position, with the primary office location at Sentara Independence, and requires travel to Sentara facilities across Virginia and North Carolina.

The Senior Analyst performs all aspects of maintaining an optimized print environment, including configuration, installation, testing, and ongoing support of HP MFP printers and Xerox MFD devices. This role partners closely with vendors and internal stakeholders, evaluates end-user requests to recommend the most efficient solutions, and provides technical mentorship to junior team members.

The Senior Analyst works independently on complex issues, supports system enhancements and upgrades, and contributes to projects that improve operational efficiency, reliability, and cost effectiveness.

Bachelor's Degree in Information Technology, Computer Science, or a related field (Preferred)

OR
Experience may be accepted in lieu of a Bachelor's Degree

• 5+ years of relevant experience with a degree

• 7+ years of relevant experience without a degree

No specific certification or licensure requirements

• 5-7+ years of experience supporting and optimizing enterprise print, copy, and fax environments

• Experience with End User Support (Desktop) (particularly in a clinical environment) is preferred.

• Experience with printer installation, configuration and maintenance is a plus.

• Experience with Managed Print Services (especially HP and/or Xerox) is a plus.

• Strong analytical skills to evaluate customer requests and recommend optimized, cost-effective solutions

• Experience providing technical guidance, mentoring junior technicians, and managing work independently

.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.