New

Cashier/Merchant Services Technician

University of North Carolina Charlotte

$43,658 - $50,479

United States, North Carolina, Charlotte

Dec 23, 2025

Cashier/Merchant Services Technician

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	000294
NC Salary Grade Equivalency	NC07
Classification Title	Accounting Technician
Working Title	Cashier/Merchant Services Technician
Salary Range	$43,658 - $50,479
Anticipate Hiring Range	$43,658 - $50,479
FLSA Status	Non Exempt
Division	Business Affairs
Department	Financial Services (Adm)
Work Unit	Bursar's Office
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position	Provide specialized financial accounting services to the Office of the Bursar, specifically pertaining to cashiering and merchant services, as well as assisting with outside scholarship processing and other Bursar Office tasks.
Minimum Education/Experience	Required Minimum Qualifications: High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.
Essential Job Duties	Reconcile all university's credit card accounts daily. Prepare summaries and spreadsheets used to certify funds with the Office of the State Controller. Process departmental deposits and student payments (in person or received in the mail). Process undelivered University checks, returned ACH payments, and NSF checks. Process scanning for the Office of Bursar via ImageNow/Perceptive Content. Distribute Accounts Payable checks to faculty and staff. Process online payments through TouchNet Marketplace and Flywire. Accept Purchasing Card deliveries as needed. Process user access requests for merchant banking and ecommerce systems and assist with annual access audits. Process Point of Sale (POS) terminal requests. Order, receive, setup, and deploy. Inspect, troubleshoot, and resolve POS terminal issues. Provide administrative support during the annual PCI validation process. Responsible for merchant training coordination (registration, adding users to LMS, follow up communications). Provide written/verbal guidance and training on payment card systems (online and POS terminals) and the credit card deposit process. Assist with various merchant records management (i.e., user access, POS terminals, ecommerce storefronts, third party vendors, third party systems, contracts, training completion, merchant contacts, annual validation). Process merchant services invoices, compile sales history reports, and allocate monthly credit card fees.
Other Work Responsibilities	Provide backup for Bursar Office tasks as needed. Assist cashier team with processing outside scholarships, corrections, updates, and returns as needed. Provide backup to the Cashier Manager and/or Merchant Systems Analyst as needed. Other duties as assigned.
Departmental Preferred Experience, Skills, Training/Education	Minimum 2 year degree in accounting or the equivalent of high school diploma and 2 years of work experience in accounting. Knowledge of Microsoft Word/Excel, prior customer service experience, as well as demonstrated knowledge and skills gained through 3-4 years of specialized accounting office experience in handling cash and cash equivalent items or an equivalent combination of education and experience. Requires reconciliations of cash and cash equivalent transactions. Knowledge of Banner, TouchNet, and Perceptive Content/ImageNow. Intermediate/Advanced level in Microsoft Excel Help desk and/or call center support experience for computer or banking systems POS terminal, credit card payment, and/or deposits experience Gmail/Google Calendar and Google applications (drive, docs, sheets, forms) experience Comfortable with computer systems/adept with technology Professional and courteous written and verbal communications Ability to work independently with minimal supervision Detail oriented and organized Customer service focused Team player
Necessary Licenses or Certifications
Work Location	Reese Suite 222
Posting date	12/23/2025
Closing date	01/18/2026
Proposed Hire Date	02/16/2026
Contact Information
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have help desk and/or call center support experience for computer or banking
systems? If yes, please explain

(Open Ended Question)
*
Do you have cashiering or merchant services experience? If yes, please describe your cashier experience, i.e. handling cash, check and credit cards.

(Open Ended Question)
*
Please describe your professional experience with Excel and reconciling cash receipt transactions.

(Open Ended Question)
*
Please describe your professional experience with Banner and/or any other
banking/merchant/payment systems (e.g., CashPro Online, Wells Fargo, Fiserv/Clientline, Touchnet, Flywire, Bluefin, Clover).

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents