Wireless Network Technical Support Specialist - Hybrid

Wireless Network Technical Support Specialist

Mahwah, NJ

Job Summary:

The Wireless Network Technical Support Specialist is responsible for providing technical assistance to Mindray North America (NA) customers, sales, service, and clinical education specialists with regards to Wireless Network Solutions. They will use their knowledge of Wireless Networking Architecture to provide recommendations to R&D on network design and configuration, assist in validating new network hardware and configurations, and create/update installation and configuration instructions and guidelines

The Wireless Network Technical Support Specialist is expected to function with minimal supervision and to utilize their experience in making decision and providing direction to less experienced Technical Support Specialists.

Position Specifications:

Essential Functions

• Provide day-to-day support for enterprise wireless networks, including troubleshooting connectivity, performance, and coverage issues

• Support wireless infrastructure components, including access points, controllers, switches, and authentication services

• Collaborate with network engineering, facilities, and vendors to resolve wireless-related issues

• Assist with wireless network deployments, upgrades, and configuration changes

• Evaluate customer wireless network design and performance

• Troubleshoot and investigate field problems - formulate and/or assist other departments in corrective action

• Provide regular and ongoing network product training sessions for internal teams

• Create and review technical documents as required

• Provide on-site assistance to service force and customers as required in support of Mindray NA products

• Support ticket-based incident and problem management workflows

• Document all activities and provide timely reports, as required, to management

• Represent the Service Department on Project Teams for new and existing products and complete tasks required, e.g., Service Plan Letter, review of product manuals, update management and Technical Support as required.

Knowledge/Educational Requirement

• Associate's or Bachelor's degree in Information Technology, Networking, or a related field (or equivalent experience)
• Hands-on experience conducting wireless site surveys and RF analysis
• Experience with Spectrum Analyzer tools (e.g. Spectrum Expert, Chanalyzer)
• 2+ years of experience with conducting WLAN enterprise site surveys and network designs
• Strong understanding of Wi-Fi standards (802.11 a/b/g/n/ac/ax), RF fundamentals, and wireless security
• Experience with wireless troubleshooting tools and survey software (e.g., Ekahau, AirMagnet, NetSpot)
• Solid understanding of TCP/IP networking, VLANs, and routing concepts.
• Familiarity with enterprise wireless platforms (e.g., Cisco, Aruba, Ruckus, Meraki, or equivalent)
• Excellent problem-solving and communication skills

Skills and Abilities

• Excellent organizational, written, and verbal communication skills for effective interaction with customers and colleagues
• Self-motivated and eager to learn new technologies
• Able to work independently and as part of a cross-functional team
• Occasional travel may be required.

Work Environment

Standard office environment but may include occasional travel

Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V