Asset Protection Outreach and Engagement Associate, Herald Square - Full Time

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Our Asset Protection team uses advanced technology and analytics tools to reduce shortage and protect our bottom line. As an Asset Protection, Outreach & Engagement team member, you will have the opportunity to receive training and develop your skills in this role. You will promote a safe work environment and protect our company's bottom line, through customer service and safety awareness. You will also greet and engage customers and colleagues and patrol high traffic environments to deter and detect potential safety concerns. In this role you will leverage de-escalation techniques to ensure a safe and secure environment for our customers and colleagues. Our goal is to protect company assets, while maintaining a safe, customer-centric shopping environment.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Greet customers when they enter the store or a department and support customer experience initiatives
• Understand and leverage de-escalation techniques in order to provide a safe and secure environment for our customers and colleagues
• Patrol high traffic entrances and departments to prevent and detect customer and colleague concerns
• Address public health and wellness concerns throughout the store, through de-escalation when possible
• Utilize safety and incident reporting to analyze and execute safety strategies
• Use two-way communication devices to maintain contact with Asset Protection Detectives and Management
• Handle proprietary, sensitive, and confidential information
• Prepare reports of incidents, to aid analysis and review of customer experience needs
• Build and maintain partnerships with store leadership team, colleagues, and outside partners, such as law enforcement and local community groups
• Utilize tools made available to assist role responsibilities
• Facilitate first aid for customers and colleagues
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• A resourceful self-starter who can adapt quickly to changing priorities
• Ability to communicate and share information with diverse groups of customers and peers
• Enjoy working as part of a team, as well as independently
• Obtain and maintain required licenses, trainings, and certifications
• High School Diploma or equivalent
• Previous experience or training in de-escalation techniques and customer service experience is a plus

Essential Physical Requirements You Will Perform

• This position requires constant moving, talking, hearing, lifting, standing, and reaching with arms and hands.
  
  
  
  • Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders
  • Reaching, including above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
  
  
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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