Parts and Service Warranty Manager- Great Lakes Business Center

Mopar is seeking an experienced and strategic Warranty Manager to lead the regional warranty operations within the Business Center. This role is responsible for managing a team of Technical Advisors, overseeing dealership warranty claim approvals, and driving initiatives to reduce warranty-related expenses and buybacks. The Warranty Manager will play a critical role in improving warranty processes, ensuring compliance, and enhancing the overall customer and dealer experience.

Key Responsibilities:

Team Leadership: Lead, coach, and develop a team of Technical Advisors, ensuring high performance, technical accuracy, and consistent support to the dealer network.

• Warranty Claim Management: Oversee and authorize dealership warranty claim payments, ensuring compliance with Mopar policies.
• Process Improvement: Identify and implement strategies to reduce warranty waste and expense through improved processes, training, and dealer engagement.
• Buyback Reduction: Collaborate with dealers and field teams to proactively address vehicle concerns, improve diagnostic accuracy, and reduce buyback occurrences.
• Field Support: Partner with Area Managers, Customer Relations, and Technical Advisors to resolve complex warranty issues and support dealer performance.
• Training & Compliance: Ensure dealership personnel and field staff are trained on warranty policies, procedures, and best practices to maintain compliance and efficiency.
• Cross-Functional Collaboration: Work closely with engineering, customer care, and product quality teams to escalate and resolve systemic issues impacting warranty performance.

Basic Qualifications:

• Bachelor's degree in Business, Automotive or related field
• 7+ years of experience in automotive warranty operations, dealership service management, or technical support
• Proven leadership experience managing technical or warranty teams
• In-depth knowledge of Mopar warranty policies, systems, and vehicle diagnostics
• Excellent communication and interpersonal skills
• Ability to travel regularly to support field operations and dealership visits

Preferred Skills:

• Experience with warranty cost control and root cause analysis
• Familiarity with buyback processes and customer satisfaction strategies
• Proficiency in warranty systems, reporting tools, and technical documentation