Director of Clinical Excellence, Quality & Research

Gateway Pediatric Therapy

The Director of Clinical Excellence, Quality & Research will be responsible for building and sustaining quality systems that protect ethical clinical care, enable responsible service delivery, and elevate clinical excellence. This role is designed as a strategic, systems-focused position that sits at the intersection of clinical quality assurance (QA), quality control (QC), training and professional development, and applied research.

Design and oversee a standardized clinical QA/QC framework across all clinics, achieving 95% audit pass rates for treatment plans, supervision, and documentation.
• Establish and maintain audit standards that result in a decrease of repeat findings year over year.
• Lead corrective and preventive action plans, with 85% of corrective actions closed within 30 days.
• Monitor ethical and regulatory compliance, achieving zero substantiated failures related to mandated reporting or ethical misconduct attributable to system gaps.
• Develop and implement standardized onboarding curricula for BCBAs, RBTs, and clinical leaders, resulting in 90% of new hires meeting competency benchmarks within 90 days.
• Implement competency-based training validation, reducing early-tenure (90 days) quality errors year over year.
• Strengthen supervisor coaching and feedback skills, improving supervisor competency scores annually.
• Maintain training satisfaction and applicability scores, as measured by post-training surveys.
• Build and deploy SOPs, dashboards, and QA systems to 100% of clinics, ensuring consistent application regardless of growth.
• Integrate training, audit, and outcomes data into a unified reporting framework, reducing time to identify and remediate quality risks.
• Reduce preventable quality-related leadership escalations year over year through initiative-taking system improvements.
• Establish an ethical treatment outcomes measurement infrastructure with quarterly executive review of outcomes dashboards.
• Design and oversee applied research initiatives, completing at least two internal outcome studies per year.
• Lead or support dissemination efforts, achieving a minimum of two conference abstracts and one peer-reviewed manuscript submission annually.
• Translate outcomes data into internally and externally appropriate reporting approved by Compliance and Executive Leadership.
• Partner consistently with Clinical, Operations, People Operations, Finance, and Compliance, completing at least four completed cross-functional quality initiatives annually.
• Serve as a visible and trusted clinical leader, establishing 75% favorable scores on clinician survey items related to confidence in quality support.
• Support clinician stability by contributing to a 5% improvement in clinician retention year over year linked to quality and training initiatives.

• Doctoral degree (PhD, PsyD, or equivalent) in Behavior Analysis, Psychology, Education, or related field.
• Senior-level experience in clinical quality, training, and supervision within ABA or pediatric therapy.
• Demonstrated success building scalable systems rather than performing isolated audits.
• Minimum 5 years of experience in clinical ABA services, with at least 3 years in a training or leadership role.
• Experience designing and delivering training programs in healthcare, education, or behavioral health settings.
• Board Certified Behavior Analyst (BCBA) in good standing.
• Strong analytical, written, and scholarly communication skills.
• Strong understanding of BACB standards, payer guidelines, and regulatory frameworks.
• Proficient in adult learning principles, e-learning platforms, and training analytics.
• No past criminal history.
• Excellent interpersonal, communication, and project management skills.
• Preferred Skills and Competencies:
  
  • Strategic thinking and systems-level planning.
  • Instructional design and content development.
  • Cross-functional leadership and influence.
  • Data-driven decision-making and quality improvement.
  • Coaching, mentorship, and leadership development.
  • Execution of research involving single and multi-subject design.
• Travel to all clinic or site locations is required for 10-15% of yearly work schedule; Travel to assigned conferences or events may also be required