Help Desk Technical Support

Job Location: US - Dayton, OH

Our Department: Corporate Information Systems

Drive Efficiency as our Next IS Help Desk Technician!

Ready to be the face of technology and solve problems that keep global industries moving? Trimble is looking for a customer-centric problem solver to join our Dayton team!

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

Trimble empowers customers to drive productivity and progress with connected hardware and software solutions.

What Makes This Role Great:

In this role, you will be a key player on the front lines of Trimble Corporate IS, directly influencing the productivity of our team and shaping the service experience for our Dayton campus and beyond.

Key Exciting Responsibilities:

• Provide world-class desktop support and hardware deployment for a diverse community of end-users and developers.

• Interface and collaborate with a cohesive global IS team to ensure technical needs are met efficiently.

• Resolve complex technical issues individually or with specialized resources to maintain department credibility.

• Demonstrate expert troubleshooting for high-end hardware including Dell, Apple, and various mobile platforms.

• Act as a visionary pragmatist by streamlining troubleshooting efforts through active listening and user feedback.

Essential Skills & Experience:

• 2-3 years of experience supporting Windows, macOS, and mobile devices in a professional environment.

• Proven talent for delivering genuine customer service with a focus on patience and clear communication.

• Strong ability to multitask and manage multiple priorities in a fast-paced, high-urgency setting.

• Bachelor's Degree in Information Technology or equivalent professional hands-on experience.

• Foundational knowledge in network troubleshooting and equipment operations.

Bonus Points For:

• Industry certifications such as ITIL or CompTIA A+.

• Experience utilizing Google Workspace for enterprise-level collaboration.

• Familiarity with Linux environments or conference room technology.

Logistics:

Location: Dayton, OH - Onsite

Travel Requirement: 0-10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Help Desk Technician, Desktop Support, IT Support Specialist, Technical Support, Information Systems, Windows, macOS, Troubleshooting, Customer Service, ITIL, Dayton Jobs

About Our Corporate Information Systems Division

The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers' experience. Our team is cohesive, supportive, and we are proud of what we do.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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