Project Manager I

Core Responsibilities:

Project Lifecycle Coordination

• Provide administrative and logistical support across all phases of assigned projects, ensuring smooth progression from planning through completion.

• Assist in developing and maintaining project timelines, task lists, and documentation of key deliverables.

• Coordinate communication between stakeholders and project teams, including updates on milestones, risks, and issues.

• Help organize effective project meetings by preparing agendas, tracking action items, and capturing meeting notes.

Strategic Planning Support

• Support operational and clinical leaders in documenting and tracking initiatives aligned with the strategic roadmap for ambulatory care.

• Assist in translating strategic goals into project trackers or plans with measurable milestones.

• Work with analytics teams to compile, format, and distribute data and insights to aid decision-making.

• Develop tools and workflows focused on improving efficiency in the practice setting.

Policy, Guidelines, and Standards Coordination

• Support the development and dissemination of standardized protocols and procedures across the ambulatory footprint.

• Help gather and report data to monitor the adoption and implementation of guidelines in coordination with clinical and operational teams.

• Maintain version control and status updates of policy documents and tools.

Knowledge Management & Communication

• Keep documentation of organizational structures, initiatives, and reporting relationships accurate and accessible.

• Assist in drafting and distributing communications that reflect project updates and elevate stakeholder voices.

• Maintain the internal multi-channel communication platform, ensuring that content is timely, relevant, and aligned with AMC and system goals.

Patient Care Performance Support

• Assist with the collection and presentation of key performance indicators (KPIs), including patient experience data.

• Collaborate with operational teams to organize and track performance improvement initiatives.

• Support benchmarking efforts by compiling data, identifying trends, and formatting results for review.

Facility and Operational Support

• Coordinate logistics and administrative support for pilots or new initiatives in ambulatory care.

• Assist with stakeholder engagement efforts by supporting meeting preparation, outreach coordination, and feedback collection.

• Help track progress of initiatives to ensure alignment with operational goals.

Emergency Management Support

• Support the maintenance and distribution of preparedness plans and protocols for ambulatory services.

• Help integrate patient experience considerations into planning documents and communication materials.

• Assist with coordination and documentation during emergency drills or actual response efforts.

Inter-company Responsibilities

• In partnership with MGB Enterprise Ambulatory team, lead and/or support projects related to scheduling optimization, referral coordination, and capacity management.

• Support operational leaders and other key stakeholders as they seek to identify and address operational barriers to timely and equitable patient access.

• Support other MGB Enterprise Ambulatory business needs as necessary.

Financial Management

• May be required to support budget development across ambulatory clinics with direct line to Ambulatory Services.

• Support volume statistics and projections for patient capacity and throughput.

• Responsible for the efficient use of resources and time.

Qualifications:

Required-

• Bachelor's degree in Healthcare Administration, Public Health, Business, or a related field.

• 1-3 years of experience in project management or healthcare operations.

• Strong communication, analytical, and organizational skills.

• Proficiency in productivity tools (e.g., MS Project, Excel, Teams).

Preferred-

• Master's degree (MPH, MHA, MBA or related discipline).

• Background in ambulatory care operations or health system strategy.

• Familiarity with Lean, Six Sigma, or other quality improvement methodologies.

• PMP, CAPM, or related project management certification.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)