ServiceNow Administrator

We are looking for a ServiceNow Senior System Administrator to oversee the health, stability, and evolution of our ServiceNow platform. You will manage daily platform administration, advanced configuration, release and upgrade management, integrations, and platform governance, while also mentoring junior system administrators and setting operational standards. You are a hands-on expert who balances deep technical execution with leadership, coaching, and platform stewardship. You will report to the Application Development Team Lead.

The Day-to-Day:

• Be the primary administrator for the ServiceNow platform, ensuring availability, performance, reliability, and scalability
• Configure and maintain core platform components including users, groups, roles, ACLs, UI policies, business rules, client scripts, workflows, and Flow Designer
• Monitor and maintain instance health, including performance tuning, log analysis, and proactive issue resolution
• Manage platform upgrades and patching, including impact analysis, testing coordination, remediation, and post-release validation
• Lead ServiceNow release management, including planning, scheduling, deployment, and rollback strategies
• Enforce change, release, and configuration management standards to ensure platform stability and audit readiness
• Configure and support ServiceNow modules such as ITSM, ITOM, ITAM, CMDB/CSDM, HRSD, CSM, and custom scoped applications
• Establish and enforce platform standards, reusable patterns, and best practices to minimize technical debt and ensure upgrade safety
• Administer roles, permissions, and ACLs following least-privilege principles
• Enforce platform governance, security controls, and compliance requirements
• Support audit, risk, and regulatory activities related to the ServiceNow platform
• Partner with security and enterprise architecture teams to ensure data protection and platform compliance
• Support and maintain integrations using REST/SOAP APIs, MID Servers, IntegrationHub, and data imports
• Identify and implement automation opportunities to reduce manual work and improve user experience
• Be a technical mentor and escalation point for junior system administrators
• Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
• Support release testing, deployment activities, and post-release validation
• Participate in incident, problem, and root-cause analysis related to platform issues

Your Qualifications:

• 10 years of overall professional IT experience
• 5 years of experience administering enterprise ServiceNow platforms
• ServiceNow CSA
• Deep hands-on expertise with ServiceNow core administration and configuration
• Proven experience leading release management and production deployments
• Experience with CMDB and CSDM concepts
• Experience with security roles, ACLs, and compliance controls
• Strong troubleshooting, root-cause analysis
• Experience working in ITIL-based operating models