Technical Product Owner

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

At CRM Engineering & Transformation (CETO), we are a consolidated team of experts dedicated to supporting all go-to-market (GTM) roles through forward-thinking ideas, smart designs, robust solutions, automation, and seamless technical support. We excel in our craft, acting as proactive partners to the business and drive and innovate change, break down silos, and deliver outcomes holistically. As trusted collaborators, we connect teams, nurture partnerships, and champion transformation across Cisco. Anchored in our mission-One Team. One Experience. One Cisco.-we bring a unified approach to every challenge and accelerate business impact through inclusive, collaborative, and innovative practices.

Your Impact

As a Product Owner for the Service Delivery Program within Cisco's CRM Engineering & Transformation Org (CETO) team, you will organize and drive the output and commitment of 1 or more dedicated SCRUM Teams, prioritizing the backlog and managing the execution of digital transformation initiatives for CX Service Delivery. You'll translate strategic business goals into actionable product features and epics, working collaboratively with Product Managers (TPMs), engineers, architects, and stakeholders to deliver cutting-edge platform solutions and process optimizations.

You will craft, refine, and implement strategic roadmaps for Service Delivery transformation-leveraging automation, consolidated platforms, and AI-driven analytics to maximize value. Your decisions will be shaped by cross-functional input, balancing immediate business needs with the long-term digital vision. This role places you at the center of solution delivery, requiring business expertise in SaaS Product Management plus deep fluency in new and emerging technologies including Salesforce, API Management, Big Data, and Artificial Intelligence. You will own the feature delivery lifecycle, breaking down epics into stories, and providing delivery timeframes and commits that align with business objectives.

In addition, you'll champion the team's delivery roadmap, ensure tactical execution, resolve dependencies, and act as a bridge between business analysts, process architects, and technical leads. You'll lead iterative planning, reviews, and retrospectives, infusing the product strategy with insights from advanced analytics and AI capabilities.

Key Activities & Deliverables

• Backlog Prioritization & Execution: Own the prioritization for SCRUM teams, ensuring delivery aligns with strategic deliverables, risk management, and market trends.

• Capability and Feature Solution Understanding: Work with TPM, architects, and engineers to frame ROI and success criteria, embedding AI/analytics when possible for value-driven outcomes.

• Strategic Planning & Iteration: Coordinate sprint planning, releases, and retrospectives, utilizing data-driven approaches powered by AI to optimize business impact.

• Stakeholder Collaboration: Engage regularly with business, technical, and GTM architects to identify cross-team dependencies and deliver cohesive solutions.

• Delivery & Accountability: Provide commit/delivery timelines and updates, balancing the demands of agile execution with project goals.

• Digital Transformation: Champion automation, platform consolidation, and innovative digital technologies (Salesforce, AI, Big Data) to deliver better CX solutions.

Who You'll Work With

You'll join a highly collaborative team deploying and maintaining key platforms for Cisco's CX Delivery teams. Your ecosystem includes geographically distributed business stakeholders, TPMs, business/technical architects, engineers, and vendors-working together in an agile, matrix environment focused on scalable, transformative outcomes.

Who You Are

• Strategic and Tactical Thinker: Able to nurture the big picture while executing incrementally in agile cycles.

• Innovative Leader: Experience with multiple digital transformation programs, especially SaaS, and a track record in product management.

• Decisive Collaborator: Excellent communication, stakeholder management, and data-driven decision-making skills.

• Technology Advocate: Understanding of digital trends, especially AI, and their business impact.

• Empathetic Mentor: Cultivates team growth, recognizes contributions, and drives continuous improvement.

• Persistent Deliverer: Exhibits the hustle needed to transform how Service Delivery engages its customers.

Qualifications

• 7+ years of product management

• Deep expertise in SaaS transformation, ideally with Salesforce (Sales Cloud, Service Cloud) including Financial Force, FSL, and CPQ

• Proven track record of delivering large-scale transformation programs

• Experience guiding multi-disciplinary teams to successful outcomes

• Demonstrated balance of strategic planning and execution, with strong coordination skills

• Fluent in English; exceptional written and verbal communication

S&TO

Why Cisco

#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people . One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer- 80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.