New

Learning & Development Specialist

BankTalent HQ
Commesurate with Experience
United States, Massachusetts, Whitinsville
Feb 04, 2026
Opportunity Overview We have a Unique opportunity to join our Human Resources & Training team as a Learning & Development Specialist. We are group of talented, professional individuals passionate about supporting each other, our co-workers and UniBank customers. We're looking for someone who strives to foster continuous employee growth through engaging training, mentoring and skill building to align with UniBank's goals. If being part of a team that gets to help make a difference in their community is what you have been looking for - then come join us! Position Overview Under the guidance of the Training & Development Manager, this position will be the primary facilitator for all Retail Classroom delivery, in-branch follow up and coaching. Additionally, as needs arise there will be opportunity to assist with the training and development needs for other teams across the Bank and our subsidiaries. Primary Accountabilities Participate in New Employee Orientation to provide initial welcome, UniBank introduction, key system access and policies overviews. Conduct classroom and on-line training to provide relevant job information regarding transaction processing, laws, regulations, computer processing, bank policies and procedures, etc. Organize, develop and/or obtain training procedure manuals, guides and course materials and learning tools. Present information using a variety of instructional techniques and formats. Offer specific training programs to help maintain or improve employee job skills. Monitor and evaluate training programs and material effectiveness and makes modifications as necessary. Visit departments and branches to work with employees who are experiencing training related performance issues as needed. Attend meetings to obtain information for use in training programs. Stay current with various teaching methods by attending workshops and training sessions and reviewing professional publications. Schedule classroom sessions and prepares the physical setup of the training room including system testing when required. Perform other duties as assigned. Knowledge, Skills, Education and Work Experience Associate's level degree required, Bachelor's preferred. SHRM-CP or PHR preferred. ATD, CPTD or training related certification preferred. Minimum 4 years of business experience with a strong focus on employee development, preferably in a sales or customer service environment. Previous experience in banking preferred. Demonstrated understanding or education in organizational change management, organizational development, leadership development helpful. Understanding of adult learning principles, various training methodologies & facilitation techniques. Ability to communicate effectively with all levels of the organization through either written or verbal communication. Experience with program/project management, with demonstrated ability to create accurate work plans, keep multiple projects on track, prioritize and deliver results. Ability to organize, plan and prioritize own work. Ability to make sound decisions and problem solve. Strong computer and computer software skills and use of other technologies. Ability to adapt to new systems and processes quickly. About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated salary for this position is $65,000.00 to $70,000.00. Final offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. 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