Scheduling Float

Illinois CancerCare is seeking a highly organized and patient-focused Scheduler Float to join our team. In this role, you'll help coordinate the care journey by scheduling follow-up appointments, scans, and treatments, while also supporting billing and patient communication. Travel to satellite clinics is required for this position.

You'll work closely with providers, patients, and clinical teams to ensure appointments are accurate, timely, and aligned with each patient's care plan. This is a great opportunity for someone who thrives in a fast-paced, detail-oriented environment and enjoys being a key part of a collaborative care team.

Pay & Benefits

• Pay Range: $16.00 - $25.00/hour
  (Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs - Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

What You'll Do

• Schedule appointments for follow-up office visits, scans, laboratory tests, procedures and some referrals to outside offices.
• Schedule treatment chairs for treatment patients that also are seeing a provider; follow the guidelines given to you to schedule in the appropriate location and times.
• Coordinate with patient all scheduled appointments. Communicate to patient instructions for tests.
• Cover the INPT APN team MD orders.
• Call outside facilities to schedule some scans and outside procedures. Record in the EMR and communicate and confirm to patient and patient care team.
• Place all OSF orders into ELINK
• Answer phones as assigned.
• Follow up on outside imaging orders.
• Follow up on all 6mth and greater QCL's; schedule follow up appointments and any diagnostic testing.
• Reschedule missed or changed appointment times, communicate and confirm rescheduled time to patient and record in EMR in accordance with standard policy and procedures.
• Coordinate with the Administrative Assistant to ensure all consult, vacation and on-call schedules are accurate and up to date.
• Manage providers schedules as assigned.
• Complete all team mail messages and voicemails by the end of each day.
• Adherence to the ILCC employee handbook, HIPAA policies and ILCC code of conduct.
• Travel to satellite clinic locations is required.
• May be asked to assist in training of new schedulers.
• Assist Scheduling Lead in daily duties as directed by the scheduling leads and/or Scheduling supervisor.
• Perform clinical and clerical related responsibilities as requested or directed.
• Required to provide onsite coverage as directed by your supervisor.

What We're Looking For

• High school diploma or GED (required)
• 3+ years of experience in a healthcare setting (preferred)
• Strong communication, problem-solving, and multitasking skills
• Familiarity with EMR systems and medical terminology
• Ability to work independently and as part of a team in a fast-paced environment

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Involves contact with patients and public.