Remote

Inside Account Manager - Government

Sonova USA, Inc.
paid holidays, tuition reimbursement, 401(k)
United States
Feb 12, 2026
Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Remote, United States Inside Account Manager - Government 161582 Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Remote Inside Account Manager - Government Services The primary purpose of the Inside Account Manager - Government Services is to build relationships with existing accounts, provide business and product solutions, obtain orders, and foster lasting customer relationships via interaction with customers. Responsibilities: * Subject matter expert on user interface and procedures used with the VA's Remote Order Entry System (ROES). * Responsible for identifying process improvement opportunities to enhance customer experience for our government channel customers * Exercise discretion and independent judgment with regard to significant VA matters * Main internal point of contact for government customers * Develop deep relationships with customers through all mediums * Closely coordinates and collaborates with Regional Sales Managers and Territory Sales managers * Track daily activities for process improvement * Increase Phonak market share within existing assigned data base through a consultative needs based support approach * Respond to inbound calls, both direct and through a team queue, following up on all customer issues and opportunities * Relationship building with channel KOLs More about you: Prior experience in Inside Sales, Account Management, and/or Customer Service Proven ability to solve problems on the fly, proactively and independently Detail orientated Strong ability to manage a wide range of tasks in an efficient and organized manner Ability to build and maintain strong relationships in a remote setting Excellent verbal and written communication skills Understanding of sales process and collaboration Strong desire to provide superior customer service A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact mailto:wholesale.HR@sonova.com What we offer: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $31 to $38 an hour. This role is also commission eligible/bonus eligible. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.