Bell/Luggage Attendant

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

*Show guests to room assisting with their luggage.

*Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

*Check luggage for hotel guests both for day and overnight.

*Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.

*Open doors and greet guests in a friendly and courteous manner.

*Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.

*Post the daily events board and entertainment board in the lobby.

*Maintain an open communication line through all shifts by proper use of intershift log.

*Deliver messages and valet to guest rooms.

*Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.

*May perform the duties of a valet as required.

*Assist front desk with key inventory twice weekly.

*Comply with attendance rules and be available to work on a regular basis.

*Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience

*High school diploma or equivalent required.

*Hotel experience preferred.

Knowledge, Skills and Abilities

*Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.

*Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.

*Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

*Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.

*Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.

*Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.

*Effective verbal and written communication skills.

*Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.