Program Manager, Intelligent Care - Hybrid - 138838

The Program Manager, Intelligent Care will play a critical role in advancing the West Health-UC San Diego Health Intelligent Care Accelerator, a multi-year initiative designed to transform how patients are navigated across the continuum of care. Reporting within Chief Medical Officer (CMO) Administration, this role will work closely with executive leaders, physician leadership, clinical faculty, and operational teams to help design, implement, and scale innovative care coordination models that improve access, outcomes, and patient/provider experience.

Using an internal consulting and project management approach, the Program Manager will assess organizational opportunities, lead complex cross-functional initiatives, and support change management efforts across a large, multisite academic health system. This role will focus on Accelerator-related priorities-including intelligent care workflows, access and flow initiatives, and regional care coordination-while also supporting special projects for CMO Administration and relevant CMO portfolios aligned with system strategic priorities.

Key Responsibilities:

Accelerator Program Management

• Serve as a core program management lead for the West Health Intelligent Care Accelerator, supporting planning, execution, and tracking of multi-year initiatives in partnership with West Health and UC San Diego Health leadership.
• Manage complex, cross-functional projects spanning inpatient, ambulatory, emergency, virtual, and post-acute care settings.
• Develop and maintain project plans, timelines, milestones, and deliverables aligned with Accelerator goals and governance expectations.
• Support preparation of executive-ready materials, including steering committee updates, dashboards, analyses, and recommendations.

Operational Improvement & Internal Consulting

• Apply structured problem-solving methodologies (e.g., Lean, Six Sigma, change management frameworks) to assess workflows, identify root causes of inefficiency, and recommend scalable solutions.

• Facilitate assessments, stakeholder interviews, and working sessions with clinicians, administrators, and operational leaders.

• Translate strategic vision into actionable implementation plans that can be operationalized across service lines and campuses.

Change Management & Stakeholder Engagement

• Support change management efforts by engaging clinical and operational stakeholders, facilitating adoption of new workflows, and reinforcing a one-system mindset.
• Partner with physician leaders, nursing leadership, and frontline teams to ensure initiatives are clinically credible and operationally feasible.
• Help design communication, training, and reinforcement strategies to sustain change over time.

CMO Administration & CMO Portfolio Support

• Provide dedicated support for special projects within CMO Administration as assigned by the Chief of Staff, CMO Administration.
• Support Associate Chief Medical Officer portfolios on related initiatives aligned with access, quality, safety, care coordination, population health, and value-based care.
• Contribute to systemwide strategic initiatives that advance UC San Diego Health's performance, reputation, and mission.

External Partnerships & Strategic Initiatives

• Collaborate with West Health and other external partners as appropriate to advance Accelerator objectives.
• Support initiatives aligned with broader regional and state priorities.

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience: leading or supporting improvement work in a multi-hospital academic or community health system.

• Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions.

• Demonstrates strong analytical, problem-solving, project planning and implementation skills.

• Highly skilled in facilitation, consulting and relationship building.

• Applies strong verbal, written communication and presentation skills.

• Possesses strong consulting, relationship building, and strategic thinking skills.

• Demonstrates skill consulting to managers and groups at all levels.

• Ability to coach, facilitate and influence people at all levels.

• Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions.

• Ability to focus on priorities, strategies, and vision.

• Knowledge of the consulting process to effectively lead engagements from inception to conclusion.

• Ability to persuade through both logic and appeal to positive motivations.

• Lean Six Sigma, Change Management, or Project Management Certification.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.