CB Collector Monitored Accounts - Decatur, AL

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

This position is responsible for, but not limited to, contacting monitored account debtors to obtain payment statuses on past-due invoices, research past-due invoices if needed, document obtained payment statuses in cbCentral, provide customers requested invoice copies and documentation to support past-due invoices, enter customer/client reported disputes and requests for account adjustments into the cbCentral task system, work and resolve tasks assigned in cbCentral, evaluate the 75 day Aging Report to determine next contact actions, perform and document invoice verifications for assigned accounts, train new collectors on collection policies/procedures and system use, and when time permits perform the duties of the Loss Prevention & Recovery Collector.

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

• Research past-due invoices for monitored accounts
• Call monitored account debtors to obtain payment statuses on past-due invoices
• Document status updates on past-due invoices in cbCentral in a clear and concise manner
• Provide customers requested invoice document copies to support past-due invoices
• Enter customer/client reported disputes and requests for adjustments into cbCentral
• Work and resolve assigned tasks in cbCentral in a timely manner
• Evaluate the 75 Day Aging Report to determine next contact actions
• Perform and document invoice verifications for assigned accounts in accordance with verification guidelines
• Train new collectors on collection policies/procedures and system use
• Escalate verification and payment status issues to the Collections Manager
• Perform Collector and/or Loss Prevention & Recovery Collector duties if time permits
• Attend monthly Credit Committee Meetings
• Ensure that the Bank's policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Provide assistance to other employees by liaising with them through healthy and positive interactions
• Be involved in performing marketing endeavors/efforts
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank

• All other tasks, responsibilities or duties, as directed by management

• Must have strong communication skills characterized by excellent writing and speaking skills
• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Must have good knowledge of business English, including spelling and punctuation
• Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must possess excellent multi-tasking skills and be able to function well under pressure
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Must have a keen eye for detail and follow instructions to the letter
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

• Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
• Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
• Must be able to walk frequently throughout the day
• Must be able to hear and communicate with coworkers and customers throughout the day
• May need to lift up to 25 pounds one to two times a day to perform job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.

• Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank's grooming and dress codes
• Must demonstrate excellent interpersonal skills with customers and coworkers
• Must be willing to function as a team member
• Must be willing to demonstrate commitment to CenterState Bank's mission and goals

• High school graduate or equivalent is required
• Excellent verbal and written communication skills are required as well as excellent customer relations skills
• 1 year collector experience required
• Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
• General computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred
• Must effectively manage workflow and assignments-appropriately prioritizing work. Attention to detail and accuracy is required

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Equal Opportunity Employer, including disabled/veterans.