GROUP SALES MANAGER

Job Summary:

Responsible for soliciting and booking group business from various market segments to maximize hotel occupancy and revenues at all times.

Essential Functions:

1. Solicit new potential business by expanding account base.
2. Achieve monthly group booking goals through effective negotiation and placement of business.
3. Identify and develop new markets.
4. Function as effective liaison between clients and hotel personnel.
5. Accurately judge group leads for effective placement of business.
6. Maintain and monitor existing accounts to ensure optimum booking activity.
7. Achieve solicitation quotas and room night production goals.
8. Maintain awareness of market situation and its impact on the hotel. Anticipate business needs with flexible planning.
9. Attain personal booking goals on key account.
10. Develop sales strategies to target individual markets and effectively execute these plans and actions.
11. Negotiate rates and availability for group business.
12. Interact in courteous and professional manner with all guests, staff and community members.
13. Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
14. Apply principles of logical thinking to a wide range of un-standardized intellectual and practical problems in order to perform and direct many varied and complex tasks.
15. Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
16. Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
17. Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
18. Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
19. Maintain clean and safe work area.

Required Qualifications:

1. Four Year college degree.
2. A minimum of 2 years transient or 1 year group experience in hotel sales.
3. Extensive knowledge of hotel operations.
4. Thorough knowledge of rooms merchandising.
5. Thorough knowledge of group market place
6. Through knowledge of occupancy trends and competition in San Francisco.
7. Ability to establish long-term relationship with clients.
8. Ability to work independently and aggressively in selling.
9. Ability to meet productivity requirements.
10. Ability to sell selectively to obtain maximum room rate during high demand periods.
11. Ability to negotiate and close maximum room occupancy during low and moderate demand periods.
12. Ability to manage by example.
13. Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.
14. Ability to access, input, analyzes and retrieves information from computers.
15. Ability to maintain excellent relations with staff.
16. Ability to maintain staff and guest confidentiality at all times.
17. Ability to converse calmly with irate guests, superiors, co-workers and subordinates in sometimes intense emotional situations.
18. Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions.
19. Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
20. Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
21. Ability to sit walks, stand, lift, reach, pull, push and grasp.

Related Duties and Qualifications:

1. Initiate and maintain relationships with industry organizations.

Work Conditions:

1. Most tasks are performed independently. There is minimal direct supervision.
2. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
3. Sitting occurs approximately 50% of the time. Employee may sit up to 5 hours a day.
4. 50% of tasks are performed from non-seated position. These tasks may include touring the hotel and traveling to and from meetings. These and other tasks require sitting, standing, walking, lifting, reaching, pushing, pulling and grasping. Length of time of these tasks may vary from day to day and task to task.

Important Notices:

1. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be ask to perform from time to time.

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Management Benefits:

Hotel Nikko San Francisco Management Perks:

Important Notice:

1. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
2. We are an Equal Opportunity Employer and M/F/V/D
3. "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."