Arbitrator I

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Arbitrator I

Location(s): Euless, TX
(Hybrid: Remote: Monday & Friday)

Job Responsibilities:

• Review customer complaints and mechanic reports regarding vehicle condition.
• Inspect vehicles to assess repair requirements and authorize second opinions when needed.
• Explain auction policies, complaint procedures, and arbitration processes to customers.
• Mediate disputes between buyers and sellers, negotiating repairs or pricing to reach mutually acceptable resolutions and maintain completed sales.
• Identify and resolve post-sale issues such as title discrepancies, mileage concerns, or frame damage.
• Maintain accurate documentation for each arbitration case and coordinate with sales personnel for relevant vehicle information.
• Liaise with federal and state authorities on issues such as odometer discrepancies and salvage vehicle concerns.
• Promote auction services, including post-sale inspections, to drive additional business.
• Evaluate customer claims against national arbitration policies and account-specific guidelines; support financial decision-making related to claims.
• Collaborate with internal departments during fact-finding and investigation phases of complaints.
• Screen and process vehicles eligible for post-sale inspections.
• Communicate timelines, costs, and processes for inspections and buyer claims to all stakeholders.
• Adhere to safety standards and actively support workplace safety initiatives.
• Perform additional duties as assigned.

• High School Diploma or equivalent required.
• 3-5 years of automotive, mechanical, or body shop experience preferred, including complaint handling and resolution.

Skills & Knowledge:

• Strong verbal and written communication skills.
• Solid organizational and documentation abilities.
• Effective report writing skills preferred.
• Working knowledge of federal and state vehicle arbitration laws.

Physical Requirements:

• Regular standing, walking, reaching, speaking, and hearing.
• Frequent stooping, kneeling, crouching, squatting, and climbing.
• Ability to lift 1-20 pounds.
• Vision capabilities including close, distance, color vision, depth perception, and focus adjustment.

• Hybrid schedule:
  • Remote: Monday & Friday
  • Onsite: Tuesday-Thursday
• Initial training requires full-time onsite presence for the first few weeks.

Location Options:

• Matteson, IL
• Euless, TX (if applicable)

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.