Bankcard Maintenance Spec III

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Bankcard Maintenance Specialist III serves as a senior technical and analytical resource within Payment Operations, providing advanced support to internal partners, community bank clients, and commercial card stakeholders. This role is responsible for delivering complex reporting, indepth analysis, settlement oversight, and highlevel maintenance activities that support a highly efficient backoffice environment across multiple disciplines-including fraud, debit card, commercial card, Zelle, ACH, and other payment channels.

As a senior specialist, this position handles the most complex operational scenarios, troubleshoots elevated issues, and ensures strict adherence to regulatory requirements, network rules, and internal control standards. The Specialist III may also design and refine analytical models and methodologies used to assess market, credit, and operational risks associated with new and existing financial payment products.

Salary Range

The salary range for this position is $17.00/hr - $29.75/hr. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

This role contributes significantly to operational performance by identifying process gaps, recommending enhancements, supporting project initiatives, and serving as a subject matter expert to both peers and leadership.

Key Accountabilities

Team members would maintain the day-to-day card production as well as back-office procedures, policies and processes to determine appropriate tasks to be completed. Collaborates with multiple lines of business, to understand its workflow processes and products.

Independently manage support 40 hours a week, Monday thru Friday: 8AM CST - 5PM CST

Develop, Monitor and Maintain KPI's and Metrics for Bankcard Solutions - Disputes, Research and Maintenance
• Identify and communicate with key stakeholders.
• Liaise between various business departments and groups.
• Assess options for process improvement, including business process mapping.
• Assists the team with training and development.

Key Competencies for Position

Compelling Communication - Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions. Strong verbal and written communication skills

Promotes Change - Identified and recommends changes to leadership to improve performance. Remains agile by quickly modifying behavior, leveraging resources, and trying new approaches to effectively embrace change.

Makes Decisions and Solves Problems - Experience testing and mapping various business processes and protocols.

Data Management and Analytics - Knowledge and ability to analyze data for management considerations and execution.
Operational Risk - Knowledge of processes, tools, and techniques used to determine the degree of risk in a given transaction or customer relationship; ability to assess, rate and manage exposure to risk for decision making. Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
Regulatory Environment - Financial Services - Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.

Preferred Qualifications and Education Requirements

• Bachelor's degree in business administration.
• 3-4 years' bank office, payments, and banking experience.
• Proficient in Microsoft Suite and Sharepoint

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!