Phlebotomy Manager

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Phlebotomy Manager is responsible for the strategic leadership, operational oversight, and performance management of phlebotomy services across inpatient, outpatient, and clinic settings. This role oversees a team of 75+ full-time equivalents (FTEs) and ensures high-quality, safe, and efficient specimen collection services in alignment with organizational goals, regulatory requirements, and patient care standards.

The Phlebotomy Manager collaborates closely with laboratory leadership, nursing teams, physicians, and administrative staff to support clinical excellence and patient satisfaction.

Education & Experience Requirements

* Bachelor's degree in Medical Laboratory Science, or related field or equivalent education, training experience is required

* Minimum of 2 years of progressive phlebotomy experience preferred

* At least 4 years of clinical experience in the laboratory required

* Minimum of 2 years of leadership or supervisory experience required

* Experience managing large teams (75+ FTEs) strongly preferred

* Certification as a Phlebotomy Technician (e.g., ASCP, NHA, or equivalent) preferred

Key Responsibilities

Operational Leadership

* Provide oversight of phlebotomy operations across inpatient units, outpatient centers, and ambulatory clinics

* Ensure adequate staffing levels, scheduling efficiency, and productivity management

* Develop and monitor key performance indicators (KPIs) such as turnaround time, specimen quality, and patient satisfaction

* Implement and maintain standardized procedures and workflows across all service areas.

Team Management

* Directly oversee supervisors and/or team leads across multiple locations

* Manage recruitment, onboarding, training, performance evaluations, and corrective actions

* Foster a culture of accountability, teamwork, and continuous improvement

* Lead staff development initiatives and succession planning

Quality & Compliance

* Ensure compliance with CLIA, CAP, OSHA, and other regulatory standards

* Monitor specimen integrity, labeling accuracy, and safety practices

* Lead quality improvement initiatives and root cause analysis efforts

* Maintain competency assessment programs for all phlebotomy staff

Financial & Strategic Oversight

* Develop and manage departmental budgets

* Monitor labor costs, productivity benchmarks, and resource utilization

* Participate in strategic planning initiatives and service expansion efforts

* Identify opportunities for operational efficiencies and cost savings

Patient Experience & Service Excellence

* Promote patient-centered care and service recovery processes

* Address patient and provider concerns promptly and effectively

* Support initiatives to enhance patient satisfaction and engagement

Core Competencies

* Strong leadership and team-building skills

* Excellent communication and interpersonal abilities

* Knowledge of laboratory information systems (LIS) and electronic health records (EHR)

* Data-driven decision-making skills

* Ability to manage multiple locations and competing priorities

* Strong understanding of regulatory and accreditation standards

Work Environment

This position operates across hospital inpatient units, outpatient laboratory settings, and clinic environments. The role may require occasional travel between sites and flexibility to address operational needs.

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.