REMOTE Summary:
- Drive Software Development Life Cycle activities and align EmblemHealth business and technical resources.
- Responsible for managing systems and all technical functions related including design, develop
- Champion continuous quality improvement activities to increase the maturity of the IT team.
Responsibilities:
- Responsible for leading the planning, execution, continuous improvement, and maintenance of managed systems in coordination and cooperation with other enterprise teams as appropriate.
- Drive planning sessions to ensure proper coordination and that capacity considerations are managed appropriately
- Ensure results are complete, accurate, and within time/quality/budget constraints to meet commitments.
- Proactively seek opportunities to improve and lead the efforts to deliver on those opportunities.
- Ensure issues that are escalated to the team are responded to and closed out in a timely and accurate manner.
- Consistently review and monitor results and their adherence to SLAs.
- Perform research and identify opportunities to develop standardized business processes and technical methodologies for interfacing with the team and system.
- Oversee research, development, implementation, maintenance and enhancement of technology for managed system capabilities and upgrades; interface with business clients to ensure concerns are managed.
- Collaborate with business stakeholders to develop/propose ideas related to systematic improvements.
- Develop and review system design and technical implementations.
- Review error summaries with internal teams and recommend opportunities to improve implementations.
- Review any communications/technical notes from associated vendors and ensure all relevant technical teams are involved in any upgrades.
- Develop and execute on a technology and process roadmap for owned systems.
- May develop, mentor, train, and guide other staff members.
- Serve as escalation point for complex issue resolution.
- Continuously seek to improve efficiency and quality across owned systems.
- Champion and monitor adherence to industry leading technology management practices within the team.
Qualifications Education, Training, Licenses, Certifications
- Bachelor's degree required
Relevant Work Experience, Knowledge, Skills, and Abilities
- 5 - 8+ years of relevant systems and technology experience required
- 5+ years of full stack development and/or architecture experience required
- 2+ years of supervisory experience working with internal and vendor teams required
- Ability to lead and work within cross-functional teams and matrix organizations required
- Strong communications skills (verbal, written, presentation, interpersonal) with all types/levels of audiences required
- Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
- Ability to effectively manage multiple business priorities and expectations with relatively fixed resource capacity required
- Ability to collaborate with and support colleagues to solve problems required
- Broad understanding of the healthcare industry and EmblemHealth's position in the industry preferred
- Understanding of healthcare business and IT strategies preferred
Additional Information
- Requisition ID: 1000003036
- Hiring Range: $92,880-$178,200
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EmblemHealth
Mar 25, 2026