Assistant Director of Housekeeping

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa's fierce spirit is now matched with modern touches, all while respecting the property's original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa's vibrant arts program includes rotating art exhibits showcasing the works of L.A.'s most compelling female artists - an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

The Assistant Director of Housekeeping supports the Director of Housekeeping in managing all housekeeping operations to ensure the highest levels of cleanliness, guest satisfaction, and team engagement. This leader is responsible for supervising housekeeping staff, maintaining quality standards, and ensuring compliance with health, safety, and sanitation regulations. The Assistant Director also helps with scheduling, inventory management, and staff development initiatives.

Assist in overseeing daily operations of the housekeeping department, including guest rooms, public areas, laundry services, and back-of-house spaces.

• Lead, train, and motivate housekeeping team members to deliver consistent, high-quality service.

• Collaborate with the Director of Housekeeping to create and manage work schedules, ensuring adequate staffing for all shifts.

• Inspect guest rooms, corridors, and public spaces regularly to ensure standards of cleanliness, maintenance, and safety are met.

• Monitor and manage supply inventory; conduct regular audits and place orders as needed to maintain par levels.

• Support in hiring, onboarding, training, and performance management of housekeeping associates.

• Address and resolve guest complaints related to housekeeping services promptly and professionally.

• Maintain compliance with health, safety, and sanitation standards (e.g., OSHA regulations).

• Assist with department budget management, including controlling labor and operational costs.

• Communicate effectively with Front Office, Engineering, and other departments to address and prioritize housekeeping needs.

• Act as the Manager on Duty for the department in the absence of the Director of Housekeeping.

• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred.

• Minimum 2-3 years of supervisory or management experience in housekeeping operations, preferably in a hotel or resort setting.

• Strong leadership, communication, and interpersonal skills.

• Excellent organizational skills and attention to detail.

• Proficient in Microsoft Office Suite and Property Management Systems (e.g., Opera, HotSOS) preferred.

• Ability to work flexible hours, including weekends, holidays, and evenings as needed.

• Bilingual abilities are a plus.

• Ability to stand, walk, bend, and reach for extended periods.

• Ability to lift, push, or pull items up to 50 pounds.