Customer Quality Manager

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyone's talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit.

Position Summary

The Customer Quality Manager provides leadership and management of the Customer Quality function at the facility, in accordance with all applicable company and U.S. Government regulations, policies, and procedures. Responsible for ensuring that Quality program policies, plans, standards and requirements are met at the facility.

Interfaces routinely with all plant functions (engineering, manufacturing, sales/marketing), customers and suppliers. Has management responsibilities for the Customer Quality department and reports to the Division Quality Manager.

Essential Functions

• Manage and maintain customer relationships, and aligning the team to best support customers to quickly resolve issues.

• Provide quality-oriented leadership in achieving customer quality objectives. Interfaces with internal and external customers to provide comprehensive responses and technical assistance regarding quality systems and/or products.

• Assure quality requirements are adequately defined at all functional levels to permit appropriate quality planning and verification of compliance.

• Identify, develop and implement new methods of quality management and systems, and audit existing systems to meet division initiatives, AS9100, and other customer and Aerospace requirements.

• Develop, implement, and maintain quality assurance activities to prevent and eliminate defects from reaching customers. Manage quality audits and corrective action plans. Integrate and monitor BSD's customer quality performance and is accountable for customer RPPM and Zero Defect Maturity.

• Utilize automated systems where available to proactively plan, implement and track quality performance.

• Maintain the highest degree of customer service, throughput, quality, cost reduction and people productivity.

• Communicate effectively across all levels of the organization - from frontline operations to executive leadership, and across international, multicultural teams.

Qualifications

• Bachelor Degree (required) in Engineering or related technical discipline

• Demonstrated ability to perform the essential functions of the job.

• Five to seven years applicable experience in a world-class manufacturing environment is preferred.

• Effective written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.

• Effective facilitation and coaching skills.

• Knowledge of and experience in Quality concepts and AS9100 requirements.

• Knowledge and experience with statistical improvement methods, and corrective action development experience.

• Managerial experience with demonstrated ability to provide leadership and motivation to employees.

• Limited travel will be required.

Come join the Parker Aerospace Team! Our competitive package includes:

Competitive Compensation

• Participation in Annual Incentive Plan

Benefit & Retirement Plans

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

• 401(k) Plan with company matching contributions at 100% of the first 5% of pay

• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay

• Career development and tuition reimbursement

• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

• Paid Time Off and 13 Company-Paid Holidays.

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission