Systems Analyst

Job Summary

Academic Information & Systems (AIS) is a centralized department of Systems Analysts within the Enrollment Management and Student Success Division that support the academic, administrative and operational units of Drexel University. The AIS Team of Systems Analysts, Senior Systems Analysts and Systems Analyst Managers maintain the functional aspects of the core enterprise software applications that house student information across the enrollment lifecycle, providing training, documentation and support to all users.

The Systems Analyst is responsible for the functional support, ensuring the student systems operate efficiently and effectively by applying technologic and business practice solutions. The Systems Analyst provides demonstrated expertise and leadership to the departments and users of the supported systems. The goal of the Systems Analyst is to optimize the value derived from the use of the administrative and student systems.

This Systems Analyst will primarily support the Enrollment Management and Student Success Admissions Office, and the satellite Admissions offices across Drexel University utilizing Technolutions Slate CRM. The Systems Analyst works collaboratively with the various Admissions teams, Communications and Marketing, and Operations unit to understand the initiative or business problem to be solved and recommend solutions within the Technolutions Slate CRM. The Systems Analyst defines the project scope, ensures appropriate offices are notified of needs for resources, building, testing, and monitoring the project tasks until completion.

Essential Functions

• Interface regularly with the Admissions and Operations offices to analyze business practices, evaluate needs of the unit, and review and recommend Slate functionality to improve efficiency.
• Collaborate with the Admissions offices and other administrative/academic departments to define, develop and document office and inter-office policies and procedures.
• Conduct needs assessment, system integration and design support and general change management support.
• Recommend and implement new Slate technologies and features.
• Create training plans and documentation and conduct training sessions related to student software systems and processes.
• Work closely with the Communications & Marketing team, in conjunction with Admissions and Operations for the student facing experience.
• Oversee tools that support both print and online communication within the CRM.
• Ensure that data is displayed or extracted accurately, meeting the admissions offices timelines.
• Identify project priorities for applying annual updates and improvements related to admissions processing.
• Collaborate with administrative departments on projects, including utilizing HTML, CSS, and SQL to support the goals of the admissions units.
• Develop queries and reports, which support the needs of the administrative and academic offices and senior management.
• Ensure data integrity when importing data from multiple external sources to the integrated student information system and CRM using existing methodologies.
• Work with IT Systems Engineers, Database Administrators, and other technical staff, as needed, for data integration between the Slate CRM to Ellucian Banner Student System and Document Management tool.
• Work collaboratively with all colleagues to ensure optimal service satisfaction.
• Other duties as assigned by supervisor.

Required Qualifications

• Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
• Minimum of 3 years of experience working in technology development support.
• Strong analytical and decision-making skills.
• Ability to prioritize projects and multi-task.
• Experience with technical training to non-technical audiences, development of test plans and supporting documentation.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience with Technolutions Slate.
• Experience working in higher education.
• Project management background that includes handling complex, multifunction technical projects.
• Experience with Ellucian Banner Admissions/Student module.
• Demonstrated ability to generate reports using report-generation tools.
• Familiarity with SQL, relational databases, CSS and HTML.
• Knowledge of Oracle Analytics Server (OAS).

Location

• Remote

Additional Information
This position is classified as Exempt, grade M. Compensation for this grade ranges from $75,200 - $112,790 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

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