Application Analyst I

Job Title: Application Analyst I

Location: SBC Corporation

Department Name: IT&S Patient Access

Req #: 0000242141

Status: Salaried

Shift: Day

Pay Range: $83,156.00 - $117,458.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Application Analyst I is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-starters and will work with Application resources and Manager. The Application Analyst is responsible for the installation, upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support - these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live and beyond.

This role is specifically focused on transforming access within RWJBH's Medical Group via implementation, maintenance, and optimization of: referral workflows/workqueues, scheduling (visit types, waitlist, FastPass, etc.), decision trees - both scheduler and patient-facing (online scheduling), ticket scheduling/bundling, provider search terms, and Hello World patient messaging. This full-scale optimization will be managed side-by-side with design-focused analysts on the Medical Group team.

Qualifications:

Education:

• Preferred: Bachelor's degree or equivalent years of relevant work experience
• Minimum: Associate's degree with 2 or more years of relevant work experience
• Certification in specified application as applicable; Epic Cadence & Prelude certified (Referrals and/or CRM Call Management preferred)

Work Experience:

• 0-2 years relevant experience in a health care setting
• Preference for knowledge and work experience with healthcare clinical (or financial systems)
• Preference for knowledge of current clinical (or financial) system workflows and processes
• Demonstrated interest in supporting the development and build of the application
• Able to perform with supervision
• Experience with provider search terms, decision trees, open/direct scheduling & scheduling optimization including ticket scheduling/bundling, etc.

Licenses and Certifications:

• Minimum: Certification in Epic Cadence, Prelude
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.

Responsibilities

Responsibilities

The Application Analyst I is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Application Analyst I is responsible for the following:

1) Executing Application Design and Build:

• Designing and building the related application
• Working with Operations, alongside members of their application team, to optimize the design of the application's capabilities and workflows
• Utilizes external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
• Building data fields, screens, templates, and customer-defined functionality, as required
• Reviewing the proposed training curriculum alongside members of their application team
• Following build standards and maintaining synchronization between environments in collaboration with environment team

2) Application Support:

• Providing go-live support for customers on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Supporting continuous documentation of system modifications and updates

3) Documentation and Communication:

• Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing.
• Contacting the customer regarding ticket resolution if resolved or unable to fill request.
• Logging decisions and issues/risks in designated trackers during build/projects

• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of workflows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with higher level analysts and supervisors to determine necessary escalations

4) Project Management:

• Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution, and closure of all issues
• Following the change control process and any required changes
• Developing test scripts for new systems, complying with version upgrades and system modifications

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Perform other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

#LI-KS1