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Complex Care Coordinator, Patient Navigator, Danvers

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Mar 25, 2026
The Complex Care Coordinator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes - This position is onsite 3-4x weekly and a majority of the duties include telephone contact with patients, some weeks are very limited in person contact. - The Complex Care Coordinator Patient Navigator provides non clinical support to the clinical team- getting transportation arranged, durable medical equipment, etc. Essential Functions -Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process. -Serve as a liaison between patients, healthcare providers, and other relevant stakeholders. -Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans. -Assist patients in understanding and adhering to their care plans. -Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services. -Educate patients and their families about their medical conditions, treatment options, and self-care strategies. -Ensure that patients are informed and empowered to actively participate in their healthcare decisions. -Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals. Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required Can this role consider and review experience in lieu of a degree? Yes Social work, case management or related field preferably in a clinical setting 1-2 years preferred Skills for Success Strong knowledge of healthcare resources, community services, and patient advocacy. Excellent communication and interpersonal skills. Exceptional phone skills Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. Exceptional organizational and time management skills. Familiarity with electronic health records and case management software. Working Model Requirements M-F Eastern Business Hours Hybrid required multiple days onsite Danvers, MA 4x weekly at practice Remote workdays require stable, secure, quiet, compliant work station Training may be planned ahead in Boston or Somerville Mass General Brigham Healthcare Center (Danvers) 102-104 Endicott Street Danvers, MA 01923 Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.