Systems Administrator II

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Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

The Systems Administrator II leads the ongoing development and support of platforms (such as Enterprise Content Services), as well as our public and student facing websites, portals, and third-party software integrations. The individual in this role exemplifies a record of success in improving processes and adoption using various platforms. The Systems Administrator II applies expert knowledge to ensure best practices and well-engineered architecture across the department. The Systems Administrator II is a key stakeholder and initiator of major changes to processes, engineering practices, and system administration. The Systems Administrator II is required to solve critical issues and initiatives across multiple teams. This role requires a deep, extensive understanding of cutting-edge practices and innovative approaches to problems. The Systems Administrator II is tasked with establishing and maintaining a positive and productive culture, working closely with functional leaders, organizational units, and subject matter experts to identify, develop, deploy, maintain, and support new and existing business processes.

Essential Functions and Responsibilities:

• Assists in the administration of cutting-edge processes and services to increase and improve the student experience.
• Fosters and utilizes innovative approaches to problems and functionality for all key stakeholders.
• Owns technologies focusing on student success and scalability while supporting student-focused user experience.
• Collaborates with developers, designers, testing, and product management to develop features and innovative approaches to applications and features.
• Establishes a balance between strategic planning and initiatives with development, communication, troubleshooting, and problem-solving.
• Identifies system redundancies and inefficiencies and proposes innovative, cost-effective solutions.
• Works with internal customers to gather business processes and project requirements.
• Serves as system administrator for the OnBase environments, performing system administration, configuration, and support tasks.
• Handles all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Completes regular internal system audits and prepares for upgrades.
• Manages data feeds and other integrations.
• Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Effectively acts as the liaison between our users, vendors, and the application development teams.
• Works independently with members of the user community to define and document development requirements.
• Resolves issues submitted to the ticketing systems.
• Creates and maintains documentation for infrastructure systems, policies and procedures (e.g. OnBase.
• Maintains data integrity in related platforms (e.g. ECS).
• Works closely with the team, the application manager, and the infrastructure team to resolve system issues.
• Participate in and serve as a resource for related projects (e.g., ECS).
• May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.
• Responsible for 24/7/365 on-call technical duties (rotating schedule).
• Performs other related duties as assigned.

Knowledge, Skill, and Abilities:

• Experience with workflows such as OnBase and Perceptive Content.
• Experience with Reporting.
• Experience with User Group maintenance in all related systems (e.g., ECS).
• Intermediate/advanced spreadsheet and data manipulation abilities.
• Self-starter with a strong ability to use initiative and work autonomously under tight, commercially sensitive deadlines.
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on related systems and all upstream and downstream applications, systems, and processes (e.g., ECS).
• Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based Agile projects.
• Demonstrated ability to establish innovative system frameworks.
• Strong understanding of best practices and functionality (e.g., related to ECS).
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of related platforms, and their use in WGU (e.g., ECS)
• Strong customer focus.

Competencies:

Organizational or Student Impact:

• Follows technical/business processes; supports change when necessary.
• Executes complex, specialized technical projects/assignments.
• Responsible for major and minor components in the area of expertise.
• Limit errors to prevent impact on client operations, costs, or schedules.

Problem Solving & Decision Making:

• Individual meets department and personal goals with little direction/ supervision.
• Leads key technical projects, programs, and may facilitate leadership and development of technical teams.
• Drives project methods, techniques, and procedures.

Communication & Influence:

• Communicates with parties within and outside of the university (e.g., customers, vendors, etc.)
• Works to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices.

Job Qualifications:

Minimum Qualifications:

• Typically requires a university degree or equivalent experience
• 3 years of prior relevant experience.

Preferred Qualifications:

• 2+ Years of experience in OnBase Development Experience
• 2+ OnBase Workflow Experience
• Experienced knowledge of the ECS systems (OnBase)
• At least 5 years or more of application development experience in IT
• OnBase Certified System Administrator (OCSA)
• OnBase Certified Workflow Developer (OCWA)
• OnBase Certified Workview Developer (OCWV)
• Previous experience working in a SCRUM or agile environment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.