Senior Systems Engineer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

The Senior Systems Engineer - OnBase is responsible for the architecture, administration, and continuous improvement of WGU's Hyland OnBase Enterprise Content Management (ECM) platform. This role ensures system reliability, scalability, workflow automation, and strong alignment with university business processes that support student and staff experiences. The engineer partners closely with technical teams and university stakeholders to design, implement, and support mission-critical ECM solutions.

Essential Functions & Responsibilities

• OnBase Platform Administration
• Install, configure, maintain, and upgrade OnBase environments (Development, UAT, Production).
• Manage system performance, security, integrations, and high-availability operations.
• Oversee application deployments, environment refreshes, patching, and configuration governance.
• Maintain documentation - including system diagrams, operational procedures, and DR runbooks.
• Workflow, Forms, and Automation
• Design, configure, and maintain OnBase Workflows, WorkView applications, Unity Forms, and document processing solutions.
• Translate business requirements into scalable ECM designs and process automations.
• Identify opportunities for system optimization, automation, and enhanced user experience.
• Support & Troubleshooting
• Serve as the Tier-3 technical expert for advanced OnBase issues and root-cause analysis.
• Collaborate with cross-functional teams and Hyland support to resolve system defects and integration issues.
• Support end-user adoption through knowledge sharing, documentation, and training.
• Collaboration & Leadership
• Partner with business stakeholders, analysts, PMO, and IT teams to design and deliver high-quality ECM solutions.
• Provide technical guidance, mentoring, and best-practice leadership to junior engineers and peers.
• Influence architectural decisions, standards, and ECM governance across the department.

Required Qualifications

• Bachelor's degree in computer science, information systems, or related field; or equivalent experience.
• 5+ years of systems engineering or system administration experience.
• 5+ years of hands-on Hyland OnBase administration, including upgrades and workflow development.
• Strong experience with Windows Server, IIS, Active Directory, DNS, and virtual server environments.
• Proficiency with Microsoft SQL Server and relational database concepts.
• Experience integrating OnBase with enterprise systems and APIs.

Preferred Qualifications

• Master's degree in a related field.
• OnBase Certifications:
• OCSA (Strongly Preferred)
• OCWA
• OCASA
• OCAPI (API/Integration)
• Experience in higher education, nonprofit, or large-scale enterprise environments.
• Experience working with APIs (specifically in OnBase)
• Experience with AWS, Salesforce, Jira, Git, and CI/CD pipelines.
• Experience working in Agile/SCRUM teams.

Knowledge, Skills & Abilities

• Expert problem-solving and analytical skills.
• Strong communication skills with the ability to work across technical and business teams.
• Ability to influence, mentor, and lead through best practices.
• Highly organized, self-directed, and comfortable managing multiple priorities.
• Commitment to WGU's mission, innovation, and student-focused service delivery.

Competencies

Organizational Impact - Supports mission-critical systems and workflows that directly affect student and staff experiences. Problem Solving & Decision Making - Independently leads complex technical initiatives and advanced troubleshooting efforts.

Communication & Influence - Collaborates across departments and vendors to guide, align, and execute ECM strategies. Leadership & Talent Management - Provides coaching, technical guidance, and oversight of significant engineering work.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.